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  1. The Bluesound Support Crew
  2. GENERAL
  3. Player Specific Issues

Player Specific Issues

Troubleshooting for issues and settings from each player's feature set.

  • Resolving Ground Loop Noise Issues with the NODE ICON and XLR Connections
  • Why does the USB Audio connection with an external DAC fail?
  • Can I connect Streaming devices (Apple TV, Chromecast Audio) directly to a Bluesound Player's HDMI port?
  • Why the Bluesound Player randomly switches to HDMI ARC/eARC source?
  • Why do I find a volume difference between HDMI/Optical source and Music Service?
  • What Sound Settings should I modify in LG TV for HDMI to work with Bluesound HUB?
  • Why am I getting the Update Your Account – Amazon Error Notification?
  • Do Bluesound players support Dolby content?
  • Using the PULSE FLEX Without a Local Network Router
  • PULSE FLEX / FLEX 2i BATTERY PACK (BP100) - Battery FAQs
  • How long will my PULSE FLEX / FLEX 2i play using the BP100 Battery Pack?
  • WHY CERTAIN BUTTONS DO NOT WORK ON THE TOUCHPAD?
  • Why does the Vault take so long to RIP my CDs?
  • I am receiving an error "Vault is Full" when I insert a CD
  • Connecting Underpowered USB Storage Devices to Bluesound Players
  • How do I check the remaining space on the Vault's Hard Drive?
  • Trigger Out on Bluesound Players
  • Why did my CD rip as an "Unknown Album" or incorrectly?
  • Why won’t the Vault rip my CD?
  • How do I eject my CD from the Vault?
  • Why am I not hearing anything out of my Subwoofer?
  • Does my Bluesound Player require Internet Access to work?
The Bluesound Support Crew