If you are unable to find the Bluesound Player in the BluOS Controller App, refer to the following sections to resolve the issue:
Status Indicator of the Bluesound Player
A Solid Blue light indicates that the player is connected to the network. If the Status Indicator displays any other color, refer to the Help Center article for troubleshooting steps.
Reinstall the BluOS Controller App
Install the BluOS Controller App on a device with a different Operating System (OS) to confirm if the issue is specific to the BluOS Controller app or the device.
If the issue is specific to an Operating System of the BluOS Controller app, close and relaunch the App.
Restart Bluesound Player
Restart the Bluesound player by performing the following steps:
- Disconnect the player from the power outlet and wait for 30 seconds.
- Reconnect the player to the power outlet.
- Close the BluOS Controller app on the device.
- Relaunch the BluOS Controller app and check for the player.
Hardwire the Player
Connect the Bluesound Player to the router using an ethernet cable. If the Bluesound player is available now, it indicates an issue with the wireless network. Refer to our Help Center article to improve the wireless signal strength.