A BluOS Firmware update is achieved by selecting 'I Want it Now' within the BluOS App when prompted to upgrade the Bluesound Player or when a new Bluesound Player first detects an Internet Gateway. If, after a 2-minute interval, the Status LED fails to initiate an alternating Green and Red sequence and remains steadily Red, the upgrade process has not commenced, and the Player is in Upgrade Mode.
Should you encounter this issue, avoid performing a Factory Reset on a Wireless Player, as this action removes the wireless configuration, rendering the Player unable to connect to a network. If you have already attempted a Factory Reset, proceed directly to Option 2: Switch to a wired connection.
The likely root cause of these issues is that the Bluesound Player attempts to negotiate with the Bluesound Upgrade Server before establishing a stable Internet Link, possibly due to a sluggish network response.
Option 1: Reboot by disconnecting and reconnecting
Unplug the electrical power from the Bluesound Player for 30 seconds and then reconnect it. This action will not damage the Player; it will reattempt the upgrade process.
Option 2: Switch to a wired connection
If the Player is wireless but following Option 1 had no success or you tried to Factory Reset the Player, try Option 1 again but before reconnecting the Player to power, connect the Player directly to your main network router using the supplied LAN cable. This will reattempt the upgrade over the wired connection.
Note: If you performed a Factory Reset on the player, you will need to reconfigure it as the Status Indicator LED will remain Solid Green once the network cable has been removed after restarting.