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  1. The Bluesound Support Crew
  2. ONLINE PURCHASE QUESTIONS

ONLINE PURCHASE QUESTIONS

GENERAL

  • FAQs
  • Bluesound Online Purchasing Guarantees
  • Online Shop Warranty
  • Why am I unable to log in to My Account (www.bluesound.com)?
  • What is your complaint handling policy?
  • Who is Digital River?
See all 9 articles

ORDER INFORMATION

  • What is my order status?
  • What payment methods can I use?
  • Where can I find my purchase history?
  • Should I use spaces or dashes when I enter my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why is my credit card being rejected?
See all 14 articles

SHIPPING INFORMATION

  • Has my order shipped?
  • How do I get my tracking number?
  • Do you ship to my country?
  • When will my backorder ship?
  • Can I change my shipping address?
  • Can I change my shipping method?

RIGHT OF WITHDRAWAL REQUEST

  • Right of Withdrawal Request

RETURNS AND CANCELLATIONS

  • How to return items?
  • What is your refund policy?
  • Will I be charged to return a product?
  • How do I request a refund?
  • Can I keep the free accompanying item if I return the original order?
  • How do I cancel my order?
See all 7 articles

PRIVACY AND SECURITY

  • What is the Digital River Secure & Virus Free Protection?
  • What is your privacy policy?
The Bluesound Support Crew