Does my billing address have to match the address on file with my credit card? Updated December 23, 2021 16:22 Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. Related articles How do I request a refund? Why is my credit card being rejected? How to update the BluOS firmware version on my Bluesound Player? Do you ship to my country? How do I update my credit card when my preorder authorization has failed?