To request a refund when you check out as a guest:
- Submit your request for a refund/warranty using this refund request form. You would require the order number and email address used for the order.
- Allow 48 hours for our sales team to review and evaluate your request.
- Upon approval, a Bluesound RMA number and return shipping information will be sent to your email.
- Provide the sales team with tracking information of the returned item (return shipping costs will be evaluated by the sales team. If the product is under warranty, Bluesound will pay for return shipping costs).
- Your return item will be inspected upon arrival before your refund is processed.
To request refunds when you check out from your account:
- Submit your request for a return/warranty using this refund request form (Log in using Bluesound user account credentials).
- Allow 48 hours for our sales team to review and evaluate your request.
- Upon approval, a Bluesound RMA number and return shipping information will be sent to your email.
- Provide the sales team with tracking information of the returned item (return shipping costs will be evaluated by the sales team. If the product is under warranty, Bluesound will pay for return shipping costs).
- Your return item will be inspected upon arrival before your refund is processed.