How do I factory reset my PULSE SOUNDBAR?

Updated

WARNING!

THIS IS A FACTORY RESET OF YOUR PLAYER. ALL CUSTOMIZATION INCLUDING WI-FI NETWORK CONFIGURATION, FILE SHARES, AND SAVED PLAYLISTS WILL BE LOST. YOU WILL HAVE TO RE-CREATE THESE ONCE THE FACTORY RESET IS COMPLETE. THIS PROCESS IS ONLY RECOMMENDED IF YOUR PLAYER IS NOT FUNCTIONING AND AN INTERNET FIRMWARE UPGRADE HAS FAILED. FOR ANY QUESTIONS OR CONCERNS CONTACT AN AUTHORISED BLUESOUND CUSTOMER REPRESENTATIVE BEFORE PROCEEDING.

Before proceeding with the factory reset, backup playlists. For more information, click here.

PULSE SOUNDBAR +

To factory reset PULSE SOUNDBAR +, perform the following steps:

  1. Disconnect PULSE SOUNDBAR+ from the electrical power outlet and wait for 10 seconds.
  2. Reconnect PULSE SOUNDBAR+ to the electrical power outlet.
  3. Once the status indicator LED turns Red, touch and hold the PLAY/PAUSE button on the touch panel. The LED immediately turns Green and then Red. Continue holding* the PLAY/PAUSE button for 30 seconds.
  4. After 30 seconds, the LED blinks Red – then release the button.

All customization to PULSE SOUNDBAR + is removed and restored to factory settings. 

PULSE SOUNDBAR (Gen 1 & 2i)

To factory reset the PULSE SOUNDBAR (Gen 1 & 2i), perform the following steps:

  1. Disconnect the player from the electrical power outlet and wait for 30 seconds.
  2. Reconnect the player to the electrical power outlet.
  3. Once the status indicator LED turns Red, press and hold the STANDBY button on the rear panel. The LED immediately turns Green and then Red. Continue holding* the STANDBY button for 30 seconds.
  4. After 30 seconds, the LED blinks Red – then release the button.

All customization to PULSE SOUNDBAR (Gen 1 & 2i) is removed and restored to factory settings. 

The factory reset is successful when the player:

  • Wireless connection – Returns to Hotspot mode (LED turns solid green)
  • Wired connection – Connects as a new player (LED turns solid blue)

*IMPORTANT: Releasing the STANDBY or PLAY/PAUSE button before the LED blinks Red, cancels the factory reset and freezes the player in Upgrade Mode. To resolve this you should restart the procedure to factory reset the player.

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