Why is my BluOS index not completing?

BLS-KB15-104

Reindexing or deleting the index after adding a network share or modifying the local library may not update the changes or result in restarting the Bluesound player. This is caused by unreadable metadata tags or music files without tags.

To resolve the issue, we require the diagnostic log after reindexing the player.

Perform the following steps to send us the diagnostic log:

1. From the BluOS app, make note of the IP Address of the Bluesound player. If you are having trouble identifying the IP address, refer to the Help Center article.
2. Open a web browser (Chrome or Safari) and enter:
   

   http://<<IP Address>>:11000/Reindex?delold=1&logall=1
   

   Replace <<IP Address>> with IP Address noted in Step1 and wait for reindexing to complete or player to reboot.
3. In the BluOS App, on the left navigation pane, select Help > Send support request.
4. Fill in the fields with the required information and select Send Request. The diagnostic log of the player is generated and sent along with the support request.