Tips when running Anti-Virus Software

BLS-KB14-608

BluOS uses the Windows SMB sharing protocol that works on a system of \\Host Name\Share Name.

In general, additional configurations are not necessary when setting up File Sharing. But, if the antivirus software installed on the computer alters the settings or blocks the content, you should implement some alterations.

Kaspersky Antivirus

• Trusted Network – Networks in Kaspersky can be set up as Public, Local, or Trusted. For SMB sharing to be allowed by Kaspersky, the network should be either Local or Trusted.
• Blocking of Local UDP & TCP – The Firewall setting in Kaspersky, by default, sets the Packet Rules for local UDP and TCP permission to Block. Setting the permissions to Allow for local UDP and TCP restores share discovery access by BluOS.
  Note: Depending on the version of Kaspersky or the operating system, the naming convention or placement for TCP/UDP blocking options in this program is placed in different locations. The consistent location is as a sub-option within the Firewall menu.
• SMB Blocking by Anti-Hacker – Earlier versions of Kaspersky's Anti-Hacker program can check off SMB sharing as a potential threat by default.
• Windows Modifications – Kaspersky may modify Windows from the default state that BluOS Windows Sharing would have set up the computer. Recheck these settings from the File sharing process.

Avast 

• Unconfigured File Sharing – Under the firewall settings of Avast, the option to allow local sharing may not be enabled and instead set to Not Configured. You can find this option under Firewall > Settings > System Rules. Selecting the local sharing options to Allow enables BluOS to view files from the computer. Reboot the computer after applying this change.

Norton 360

• Enabling Outgoing SMB Traffic – In the Firewall Settings, under Traffic Rules, the outgoing SMB traffic is set to Block by default. Check if any Windows SMB or 2000 SMB traffic is set to Block and change it to Allow.

For all antivirus programs, password-protected sharing is established on Windows 8 computers. You should disable this option for the applicable network type (Home, Work, Public, Private, or All Networks) from the Advanced Sharing Settings under the Network and Sharing Center.

McAfee Personal Firewall

• Under Ports and System Services, select port 445. Edit this port and select PCs in Work and Home Networks only
• Enable UDP tracking in Advanced Settings
• Add the IP address of the BluOS Player in network connections

Windows Defender Firewall

Windows Defender Firewall may block required traffic for File sharing.

Perform the following steps to resolve this issue:

1. In the search box next to the Start button on the taskbar, type windows defender firewall.
2. Select Windows Defender Firewall from the list of results
3. In the left pane, select Allow an app or feature through Windows Defender Firewall.
4. Select Change settings in the upper-right corner.
5. Enter the required admin credentials.
6. Select File and Printer Sharing and select all corresponding checkboxes under Domain, Private, and Public.
7. Select File and Printer Sharing over SMBDirect and select all corresponding checkboxes under Domain, Private, and Public.
8. Select OK.
   Note: If the issue persists, contact Microsoft Support.