Unable to locate my Bluesound devices in the BluOS Controller App

Answered
Pontus

Hey,

I stumbled upon a problem with the app since moving to a new place. My wireless speakers (1 Pulse Flex 130, 1 subwoofer and 1 soundbar+) doesn't show up in the app as they are supposed to do. I can however play music via the speakers (trough Wi-Fi) directly from the Spotify app, but they do not  show up in the app.

I believe the issue has something to do with a disturbance when switching between type of connectivity (Bluetooth and wireless) when using the speakers with different devices. More specifically, the problem arises when switching between bluetooth and wireless signals when I connect and disconnect the speakers from the TV. The TV is a newly bought LG C5 which i connect to the speakers via bluetooth. I have some times made the speakers show up in the app by manually disconnecting the speakers from the TV settings, and then restarting my phone. But this is obviously not a long-term solution. 

I have tried the following steps to resolve my issue according to your instructions:

-  cleared my network router cache (https://support1.bluesound.com/hc/en-us/community/posts/21275172151831-BluOS-device-disconnect)

- reinstalled the BluOS Controller App and restarted the Bluesound players (https://support1.bluesound.com/hc/en-us/articles/205553808-Why-am-I-unable-to-locate-my-Bluesound-player-in-the-BluOS-Controller-App)

- factory reset all devices (https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player)

The only thing I haven't done yet is to hardwire the player. But since I can play music from the Spotify app using Wi-Fi, the issue doesn't seem to originate from the wireless connectivity.

I believe the issue has something to do with:

- switching between types of connectivity (bluetooth and wireless signal) when listening from the TV and the phone

- the router settings. Perhaps I have to disable some settings there which I am not aware of? IPv6 for example seems to have caused disturbances for other users.

The TV and the router are the only new things that I use together with the bluesound devices since moving. I hade no issues before moving when I had no TV connected and used another router. 

Could you please help me fix this issue, thank you in advance.

0

Comments

4 comments

Date Votes
  • Official comment
    Seppi Evans
    • Edited

    In your router settings look for something called client isolation, it needs to be off.

  • Pontus

    I checked my settings and device isolation is turned off.

    0
  • Seppi Evans

    Make sure the BluOS App has local network permissions enabled, this is in your controller devices settings

    Back at the router make sure mDNS and IGMP snooping are enabled.

    If you still have no joy, then email support directly and they will help you with your router.

    1
  • Pontus

    Thanks for the reply. I seemed to fix the issue by changing some other settings on my router. I turned off smart connect (which combine the 2.4 and 5G signal) as well as the guest network. Everything seems to work as normally for now!

    1

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