BluOS 4.0 Failure to Launch ?
Answered
So its 10.17.23 and the promised 4.0 version is nowhere to be found.
Oh well, maybe next year.
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I haven't had time to do a real hands on, but a couple of things that should be looked at:
1. When you switch from, say, Tidal to LiveOne or another service, the Playing Now screen is correct (obviously), but the Play Queue defaults to a queue from my last played Tidal album or playlist. It even has a "Currently Playing" designation that's not related in any way to the radio station you're currently listening to. It would likely be better if there was no "Play Queue" option in this case; as it stands, it's confusing.
2. The "Recent Stations" on the home screen don't clear — well, they do, but not even close to right away.
3. I mentioned this earlier, but being able to access Tidal's Daily Discovery list, and other lists suggested by their algorithm, would be fantastic. Hopefully, this will happen in time.
4. Odd that on the "Favorites" tab ("Favourites"? Aren't you guys in Canada?), some of the choices (saved mixes, playlists, albums) are in a tiled format, while others (artists, songs) are not. There's probably a reason for this that I'm just not grokking.
5. A Dirac bass control feature sounds very interesting! Would love to try it out.
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After two days of intensive use (NAD C658), I did not find any problems and am very pleased with the application itself, apart from problems with high-res Tidal files. But as it turns out, this is a problem with Tidal itself and they promise to fix everything soon. We wait...
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@Guy
1) LiveOne is a Radio Streams (so is TuneIn, Radio Paradise, Radio.com and some others). They do not have queue so there is no queue to replace... this is not new and was in BluOS 3.x too
2) Thanks - it may take as long as 30 seconds. If it's longer than that let us know... but its part of the reporting logic polled periodically rather than the instant reporting that playback provides
3) Part of the TIDAL API - which Andrew lobbies for
4) Passing that along to our App designers (...and yeah I'm still not happy how the Blue Jays season ended... and this is driven by your phone's language. I can confirm Android ste to UK says Favourites)
5) Andrew forgot the asterisk that this is on certain NAD products but we are excited about it too
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Strange issue.
I am running BluOS on different devices.
2 x Andriod phone
1 x Android tablet
3 x Windows computer1 phone is doing strange. This is a Samsung A33 running Android 13.
When running BluOS this is working fine. After closing BluOS. All fine. When for example than Whatsapp is used and the volume is changed to listen to a voice message within Whatsapp, the volume of the NAD M10V2 is changing and not the volume of the phone......I can not descripe it in a better way. When I do find out more about this issue, I will send more information and details about this situation.
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Hi Steven
As always - Settings, Send Support Request in the App or e-mail support@bluos.net and our Support Crew will be happy to take a look.
Heads up we are running a little late due to a high volume of calls but we will be in touch.
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I don't think this has been mentioned already. I have FW 4.0.2 on my Node, Android App still on 3.20.7. When playing individual tracks from Amazon Music playlists and selecting the following tack via "Add Next" during playback of the current selected track; after doing this several times during each successively played track the currently playing track eventually continues to populate the now playing bar at the bottom of the screen after it has ended, and the next selected track doesn't start. If I then try and start it manually there is a several second delay after selecting it before it plays. Sometimes it then plays for a few seconds, stops and starts again after a brief pause as if the "Add Next" command and manual play selection are conflicted, but if I just leave it without manually playing the next track, it just continues paused with the last track still showing in the bar and does nothing. I play tracks using this method frequently and never had any issues with previous FW/app versions. (I'm holding off on updating the Android app for now, but 3.20.7 was advertised as BlueOS 4.0 ready.)
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Hi Phil
Please update your App to ensure no version mismatch errors. Thanks
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Hi, I went to use my Node 2 today and I'm getting "no player selected/nothing queued" in the IOS app. The light on the player is solid red so I tried holding the play button to reset but this didn't work. Came here and first saw about the new release -- could this be related or do you think the player has a problem? My network seems ok, tried unplugging and disconnecting the player, but still red.
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Hi Michael, best contact support directly. Using the BluOS App select Settings… Send Support Request.
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It would be nice in a further update to show the release-year of an Album in the qobuz album overview of an artist like in the Qobuz-App itself. Thanks!
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Haven't experienced any bugs with the new update yet. I would like the audio settings to be more easily accessible as I like to shut my subs off and run my speakers full range at night time and change between my different Dirac presets.
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@Andrew H. is there a definitive list as to which (NAD) products will be getting Dirac Live Bass Control?
i.e will it be all current models that support Dirac, or a select few of those only?
And what's the target release date?
Many thanks.
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Hi Richard, those details are relayed by the product and marketing teams. To be able to use bass control the model needs to have multiple sub outs.
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That narrows it down marginally by removing a few products, however does this imply anything with Dirac and multi sub out, will be getting the DLBC update then?
That'd mean these seem to be the likely candidates: M10, M33, C399, C658, M17v2i, T778 - and of course the upcoming M66.
It would be fantastic if some clarity could be given on just what models will be retrospectively upgraded with DLBC?
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More will follow after when the formal device announcements hit. Pretty soon for updates.
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Dear BluOs4 Support Team,
I recently upgraded to the BluOs4 application and would like to share my user experience. I am currently using an iPhone 14 Pro with the latest operating system, as well as an iPad 10.5 Pro.
Firstly, I must express my disappointment with the frequency of application crashes. This was not an issue I encountered with the previous version of the application.
Secondly, I have experienced issues with the integration of the Tidal service. There have been instances where I am prompted to add the Tidal service, even though it is already connected. The process of logging out of Tidal and adding the service again seems counterintuitive.
Additionally, I have encountered frequent "remote server error" messages approximately every 10 minutes.
Another point of frustration is the graphical user interface (GUI) not being optimized for the iPhone 14 Pro and iPhone 15 Pro. The misalignment of labels and buttons makes for a less than optimal user experience.
And on that point it is not possible to exit the screen:
Overlapping…again:
I press upper right and menu appear down left? Usability?!
Furthermore, the placement of notifications that obstruct touchable buttons is quite inconvenient. This often occurs when I add a song to a playlist or queue, and the "back" button is obscured by the notification. I have reached out to your support team via the zen helpdesk, but have yet to receive a response or solution to this issue:
And here, German / English mixed Menu:
I truly wish I could provide more positive feedback about the software, as I use it to enjoy music on my NAD10v2, Vault2i, and PowerVault 2i. I hope these issues can be addressed in a timely manner to improve the user experience for all.
Thank you for taking the time to read my feedback. I look forward to a prompt resolution to these issues.
Sincerely,
Christopher
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Hi Christopher
Secondly, I have experienced issues with the integration of the Tidal service. There have been instances where I am prompted to add the Tidal service, even though it is already connected. The process of logging out of Tidal and adding the service again seems counterintuitive.
Additionally, I have encountered frequent "remote server error" messages approximately every 10 minutes.
This sounds like a TIDAL authentication Issue - since you have mentioned logging out and back in, our Support Crew would like to see a log file. Please select Settings, Send Support Request so we may investigate further.
Another point of frustration is the graphical user interface (GUI) not being optimized for the iPhone 14 Pro and iPhone 15 Pro. The misalignment of labels and buttons makes for a less than optimal user experience.
Our iOS Team is hoping to release a fix for this soon.
The cause is in iOS Settings, under Display & Brightness you likely have Display Text is set to Large Text.
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Today I've got the BlueOS 4.2.0 update. The input selections are back on Windows and Android app as well for my NAD C388 with MDC 2.0.
Thank you.
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And today it's gone. Yesterday after the update the option was there. Last night I've turned off the amplifier like usual, and turned it off on main button from the mains. After turning it back on today the option to change inputs is no more.
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I've turned the amp on and off a couple of times, to no avail. In my desperation, looking through Windows and Android apps I've stumbled on the Diagnostic page and there was the Reboot button. When I pressed that the option was immediately back.
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Hi Igor
Our Support Crew will be in touch via e-mail to take a closer look
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Dear Blusound Support Team,
I am reaching out to you regarding an issue I am experiencing with the Blusound app.
Your customer service doesn’t replay at all at my urgent problem. Here to check: #390178I have been trying to disable the explicit content filter in the settings, but my changes are not being saved. Each time I restart the app or change the menu inside bluOS, the filter is reactivated. What is the reason of that design? Also tidal app works normal, that this status can’t be pulled somehow.
This issue significantly hampers my music experience, as I am unable to access many of my preferred songs and albums. I have tried updating and reinstalling the app, but the problem persists.
Could you please assist me in resolving this issue? Any help you can provide would be greatly appreciated.
Thank you in advance for your assistance.
Best regards,
Christopher0 -
Hi Christopher, thanks for the feedback, it has been passed to both areas for review. We take this kind of thing seriously and will work to replicate it.
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Hi Andrew,
thank you for understanding me. I don't know how I can enjoy the system anymore when it hasn't been working properly for weeks. My friends have already recommended that I switch to another manufacturer. But I don't want that because Blusound has always worked as a good eco-system, but since BluOs 4 the system's usability has been extremely limited in my experience. I also have friends who have zero problems with BluOS 4. So it is very device specific and I have great respect for your development department, who will take on all the challenges. I hope you can help me quickly.
I sent also a video screenshot to #390178 but still nobody replied. By the way, if you contact support via the Blusound app, you will get a message saying that someone will get back to you within 15 minutes. Instead, you receive an email saying that someone will get in touch in about 48 hours. But I can confirm that no one has reported anything for over more than this numbers.
If you buy such expensive products, you shouldn't have the impression every time you use them: "Let's see what doesn't work today."
Thanks in advance.
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Hi Christopher, tickets are in sequence and being responded to, and the "auto-reply" message which normally would be accurate hasn't been updated for the increase for the 4.0 release. We have identified the BluOS level bug for the explicit filter and it will be fixed. I can appreciate this is an annoyance and would ask for your patience while we continue to normalize 4.0
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Hi Andrew,
since 25.11.2023 Bluesound Support doesn’t answer on my urgent support case. I expect more service from a high value HiFi company.
I'm also really disappointed with the latest update (4.2.1) which appeared today. Despite the new features, I still can't properly use Tidal due to the context filter limitations. This is quite frustrating as I expected these issues to be resolved with the update. My Vault 2i and NAD10v2 are useless since 3 weeks already!
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@Christopher, with any major changes people are getting used to the changes and asking questions, which are being answered in order they arrived. I'm not familiar with the context menu limitations you mentioned, your original issue of the explicit on-off bug is being worked on and there is a workaround in the meantime for it which Tony posted.
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Hi Andrew,
I'm still encountering the issue with the "explicit on-off bug." Could you direct me to the workaround that Tony mentioned? Unfortunately, Tony's profile is set to private, so I'm unable to view all his posts in the community. However, a more pressing question is: when will I be able to use my high-end Hi-Fi devices normally again?
I have been in contact with two well-known Hi-Fi YouTubers from Germany who are interested in covering this story. I would greatly appreciate your prompt feedback.
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It is here:
As of now my allow explicit is still selected in Tidal since I did this fix.
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