Optical out stays active in standby

Answered

Sander Nagtegaal

• June 23, 2023 11:03

Hey there, I'm having a problem with my Bluesound Node from the current generation. I've got these awesome Bang Olufsen speakers, and I want to connect them to the Bluesound Node using an optical cable. The issue is that the optical output doesn't switch to standby mode like it's supposed to. It just stays on all the time. Because of this, the speakers don't realize that the device is turned off and they stay on constantly. Could you please fix this problem with a software update? It would be great if you could also make sure the optical output goes into standby mode. Thanks a bunch!

0

• Official comment

  

  Tony W.

  Product Support Manager

  • June 23, 2023 13:06

  This may be related to the source the NODE is playing, please select Help, Send Support Request in the BluOS App so our Support Crew may take a closer look.
• 

  Sander Nagtegaal

  • June 23, 2023 18:03

  Will do!

  0
• 

  Eirik Bakke

  • September 20, 2023 22:05
  • Edited

  Hi Sander,
  
  Unfortunately, Tony W. is completely in the wrong. In fact this is a known issue, which has been reported time and time again, but Tony and the bluesound support department either fail to understand the issue, or are stonewalling.
  
  Previous threads regarding this same issue.
  https://support1.bluesound.com/hc/en-us/community/posts/360000831847-Node-2-and-external-DAC-standby
  https://support1.bluesound.com/hc/en-us/community/posts/360037781953-Node-2i-standby
  https://support1.bluesound.com/hc/en-us/community/posts/11028671226903-Node-Standby-and-Digital-Outputs
  https://support1.bluesound.com/hc/en-us/community/posts/4419841903383-Node-Gen-3-N130-digital-outputs-never-sleep-
  
  
  Seriously guys, why don't you fix your firmware??
  
  
  

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