Node 2 and external DAC standby

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9 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Hannes

    It should do that automatically after 15 minutes of idle. There is nothing to configure and you cannot disable it. Please check your Optical Cable or your DAC troubleshooting guide.

     

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  • Avatar
    Melvin

    My Chord Qute EX DAC never sleeps when connected to the Node 2. It does so with other sources, just not the Node 2.

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  • Hi Melvin

    Can you please send us a Log file by selecting Help, Send Support Request. We would like to review what is happening after 15 minutes of idle.

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    Melvin

    Hey Tony,

    I've removed the DAC and put another in its place. Perhaps if the mood strikes I will do as requested. FWIW, it's been this way since purchasing my Node 2 in April 2016.

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  • Hi Melvin

    It could also be the cable. Please make sure you are using a quality cable.

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    Melvin

    I assure you different cables and connections were tried. Same result. This is the reason I removed the DAC in the first place .. the Qute EX color-changing porthole shines continuously and bright. The only time it sleeps is when I put the Node 2 in vacation mode (which I hate to do).

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  • Send us the log file Melvin

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    Melvin

    OK Tony you win ;-)

    I reinserted the DAC and will send a log file. 

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  • Avatar
    Melvin

    Hi Tony,

    A snippet from the support team:

    "However, this means the issues you referenced can't be solved at this time."

    They assured me this will be passed on to the development team. Thanks again.

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