Why are some of my Album Cover Art too large or missing? – The Bluesound Support Crew

An index of the Bluesound local Library searches for Album Artwork from the following locations:

The same folder containing the music file – stored as folder.jpg, cover.jpg^a), folder.png, or cover.png, or
A JPEG or PNG embedded into the metadata of the music file

Optimize Artwork

To Optimize Artwork, perform the following steps:

Android/iOS - Optimize Artwork

In the BluOS Controller App, tap the Home tab > Settings button > Music library.
Toggle to enable Optimize Artwork.

Windows/macOS - Optimize Artwork

In the BluOS Controller App, under the left Navigation Drawer, select Settings.
Select Music library.
Toggle to enable Optimize Artwork.

With Optimize Artwork enabled, the BluOS firmware is not concerned with the actual resolution of the file (300x300, 500x500, 1024x1024). The limit is only on the size of the artwork file. Bluesound resizes any external graphic file larger than 600 KB but less than 4 MB in size to a 600x600 JPG. Portable Network Graphic files (.png) are also resized and converted to 600x600 JPG.

With Optimize Artwork disabled, ensure the artwork is of a resolution lower than 1200x1200 pixels and less than 600 KB in size^b).

Embedded Artwork

When using embedded artwork, ensure each track on the album has the exact same artwork file attached^c) to the metadata – to display the artwork correctly.

Bluesound does not include a metadata editing tool. Many fine editors are available online for various digital music types. For more information on metadata editing, refer to our Help Center article.

Rebuild Index

If you still have issues with the artwork:

Android/iOS - Rebuild Index

Tap the Home tab > Settings button . Under the Help & Support section, select Diagnostics > Rebuild Index.

Windows/macOS - Rebuild Index

Under the left Navigation Drawer, select Help > Diagnostics > Rebuild Index.

If you find the artwork out of the ordinary (completely black or older albums), select Settings > Reload artwork to clear the old cache from the iOS or Android device. All the artwork disappears and reloads as you scroll through the BluOS Controller App.

Notes

^a)The cover.jpg file supersedes all other options (including embedded artwork) – to allow easier changes in folder artwork.
^b)Check out www.blisshq.com (Bluesound-certified third-party app) to correctly resize the album artwork.
^c)Embedded Artwork should be smaller than 600 KB to be picked up by the indexing process.