Unable to see my soundbar and Node 2i
Answered
HI all
I hope to get some answers here since customer support is not replying after more than a week. I am almost at the point of throwing the soundbar and Node 2i into the river. That is how frustrated I am.
I have the Blusound soundbar and Node 2i. Both were working fine with the Blusound app on my iphone. I have since changed to a new iphone and the app has lost both devices. So I reset both and now I can't pair them at all. They connect to my router fine (blue steady light) but the app does not see both devices. No matter how I follow the instruction, I still could not make them work. Any help?
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Official comment
I made sure the app has local network access turn on. It still does not work.
Then I reboot my iphone and it works !!!!! Thanks.
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Are all devices on the same WiFi network?
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Yes they are.
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Are you able to connect using another device such as a computer?
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done that. Did not see the player. I even used the LAN cable and not wireless and the app couldn't see it either. Sigh....
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I'm just a Bluesound customer like you so not official support. Have you tried a full reset of the players? Very frustrating.
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yes both devices are reset to factory settings. Thanks for you input.
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When you reset to factory settings the only way the light turns blue is if you connect to it as a wifi hotspot and add it to your network. Are you certain the reset worked?
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yes I am certain the reset worked because I could put them into hot spot mode (solid green light).
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Best to log a support ticket now, you can click the button at the bottom right of this page. Fingers crossed that you find a speedy solution.
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thanks for your input again.
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