Google Assistant setup problem
Answered
Hi. I'm trying to set up Google Assistant for my NAD M10 and Pulse Mini 2i but just can't get either device visible in Google Home.
Following your support document (https://support.bluos.net/hc/en-us/articles/360035677894-Getting-Started-with-Google-Assistant), I'm failing at the first hurdle:
After setting up your Google Assistant onto your wireless network you will need to configure it to work with your BluOS devices. To do this, say "Hey Google, let me talk to Blue Voice". The Google Assistant will then walk you through the setup process.
Unfortunately, Google doesn't recognise Blue Voice and just does the usual google search for voice commands it doesn't understand.
Am I missing something here?
Thanks,
Mark.
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Hi Tony, if the integration is fullly certified, why can it not be found on any of the google assistant sites?
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This is the cludgiest 'integration' with Google I've ever seen. Example - I want to get Google to play a UK radio station, so I normally have to say "Talk to Boom Radio" . With BluOS integration I would need to say "Talk to BluVoice to talk to Google to play Boom Radio" and of course, it doesn't work. Your comment about this being developed with Google and fully certified is just not right; if that was the case it would be in Google's list of services and it is not. Please spend some time to get this working properly - it's obvious from this thread that this integration approach is extremely inefficient.
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After some frustrating attemps, I finally got this working with support from the Bluos team. I had to repeat the steps a few times and had to reinstall the google assistant on my android device to purge all my language settings (Dutch) to make sure only English is installed. You could later add your own language after installation.
Answer 1:
In this case, I would advise making sure that your BluOS Player name/room name is set to Living Room by going to Settings -> Player on the BluOS Controller App and manually type in "Living Room" (without quotations, and it is case sensitive).
Next, go to Music Services -> Google Assistant -> Logout on the BluOS Controller App. Once that is done, refresh the BluOS Controller App by closing it first before re-opening the BluOS App. From here, log back into your Google account and test again to see if the problem persists.
Also, in order to set up Google Assistant, please make sure that the Google assistant primary or secondary language is set to English through the Google Home app. At this time BluOS integration with Google Assistant is only available if your Google Assistant is configured with English as your primary language. With English as your primary language, please follow the steps in the article below to configure Google Assistant to your BluOS devices.
On the other hand, please note that for any music source outside of Radio Paradise OR your local library, please set up a preset in BluOS. You can find out how to do that at;https://support1.bluesound.com/hc/en-us/articles/209333728-How-Can-I-Set-a-Preset-in-Bluesound-
You will have to create presets for your specified/favourite music album/playlist from any of the music streaming service (i.e Tidal, Qobuz, Deezer, etc.). From here, talk to Blue Voice to play the numbered preset in the "Room Name" of your BluOS Player.
For example, if the "Room Name" of your BluOS Player is "Living Room" and the Preset number of the favourited music album/playlist is "3", then you will say "Hey Google, talk to Blue Voice", then "Play Preset 3 in the Living Room".This still didn't work, however following Answer 2 it worked. The main difference is the step to remove BluOS Voice Skill
Answer 2:
In order to resolve this, you will need to re-establish the connection between Google Assistance and your BluOS players. This needs to be done individually for each player. Please use the BluOS App and log out of Google Assistance in the Music Services menu. Once logged out, unplug all your BluOS players from power.
Now enter Google Assistant App (edit: I found no way to remove Blue Voice in the Google Home app, but you can remove it here: https://myaccount.google.com/u/3/permissions) and remove the BluOS Voice Skill from your account.
With Google purged from BluOS and BluOS purged from Google, reconnect your BluOS devices and reconnect everything to your Google account and re-enable the Voice Skill
I personally needed to do this a few times before the connection with Google Assistant was successful. Since then I have had 0 issues.To get rid of the irritating long questions starting with "Ask Blue Voice... " you can use the Routines in Google Home. Example Routine with starter: if you say "Radio Paradise" the routine does action: "Talk to blue voice to play radio paradise in the Living Room".
I used the same trick with my logitech hub. Logi also worked with a routine in Dutch and the command in English, however the combination of Google Assistant/Blue Voice doesn't like this and ends up in a search routine.
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I thought to setup Google assistant and soon encountered the issues mentioned in this thread. I don't want to setup Google home as described here. That is absolutely not just friendly and it makes me wonder if I haven't made the wrong choice. Don't get me wrong, I do like the sound, but having in this age to go through this hassle for some voice control and integration in the smart home setup is shameful. Especially for a product that is supposed to be in the higher end segment. BlueOS please do your homework and provide a fool proof method. If sonos can do it., if philips hue can do it, if Tado can do it, you should be able to do it as well.
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Mounhim has got it right.
Honestly at the level you've got Google assistant integration working currently, it would be better to not have it at all..
Surely you can do better?1 -
This is still a case, four years after the original post. I contacted Support and got this reply:
As of June 13th, Google has made the decision to discontinue Voice Actions, and as a result of this have shut down the bridge between their service and Bluesound.
At this time, Google has not provided a planned alternative path if any. Please contact Google directly regarding their future plans once they discontinue this service.
That being said, other BluOS control options such as using Presets or the BluOS App are of course readily available to you.Just purchased BlueSound over Sonos, and to be honest: this is turning into one of the most ridiculous user journeys I have encountered. Better yet, Bluesound leave the inconvenience for me. Where's your dev teams, Bluesound? Pull yourself together.
If you end up here before buying Bluesound, I would seriously reconsider and explore other options.
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This is indeed a bit embarrassing. This issue is posted 6 months ago in https://support1.bluesound.com/hc/en-us/community/posts/12615646144919-Google-s-sunsetting-of-Conversational-Actions-and-BluVoice-
Unfortunately I still see on bluesound.com "works with the Google assistant".
I still can't find any information whether this issue will be solved in bluos 4. Is there an update on this?0 -
@Axel what are the specifics of your ridiculous user journey. Happy to jump in and help as much as I can.
-Matt
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