Google Assistant setup problem

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  • Official comment
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    Wesley P.

    Hello Mark,

    Over the past few days we have received similar reports of Google Assistant not responding to Blue Voice commands. Upon looking into this further and reaching out to Google directly, there appears to have been an issue with Google's servers which has left many Google Assistant actions removed from their service. 

    We are currently working directly with Google to try to restore the Blue Voice action as soon as possible but for the time being it appears that this is a larger issue with Google's servers.

    Regards,
    Wesley P.

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  • Avatar
    Lasse Mandrup

    I've experienced the same. Nothing happens when asking Google for setting up BluVoice. I've managed to login into my Google Account in the BluOS.
    The guide for setting it up is ridiculous! Your only option for setting the BlueSound speaker up is via Googles voice control. Why haven't managed to make it visible via Googles Home app as Sonos can be? I don't see the reason for co-operating with Apple in that way, that it limits you for working with other brands?

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  • Avatar
    Rick Wolring
    Hello, when will this problem be solved?

    Regards,
    Rick
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  • Hi Rick

    Google resolved their issue on October 21st - sorry I missed updating this thread.

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  • Avatar
    Lasse Mandrup

    I still can't get it to work at all. Useless guide and hopeless way to set it up. Give us an app where we can set it up!

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  • Hi Lasse

    Thanks for the feedback - that App is the Google Home App. We are simply following their guidelines and requirements. If you are having issues, beyond the above recommended instructions, please contact Google. 

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  • Avatar
    Lasse Mandrup

    The problem is that Blue Voice isn't available in Google Home. So to sum up, your guide does not work, as BluVoice can't be found? I don't see this as Googles problem, but yours, since BluVoice isn't there.

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  • Hi Lasse

    In the BluOS App, please select Music Services, Google Assistant and logout. Select Help, Diagnostics, Reboot. Once your Player returns to Ready (blue LED), try setting it up again. If the problem persists, please select Help, Send Support Request so we may see your log file.

    Thanks for your patience

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  • Avatar
    Nataliya Novikov

    Nothing helps.

    Google doesn't see Blue Voice. 

    Reboot doesn't reboot. 

    App is glitching.

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  • Avatar
    Rick Wolring

    same here........verry disappointing.....

    does anyone have this working on a NAD M10.


    Regards

    Rick

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  • Avatar
    Jan Kjærgaard

    Same her.

    Google assistant does not see blue voice.

    Got powernode, pulse and flex speakers.

    Regards

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  • Avatar
    Tony W. - Product Support Manager

    All

    Did you troubleshoot your Google Assistant?

    https://support.google.com/assistant/thread/802975?hl=en

     

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  • Avatar
    Lasse Mandrup

    I've managed to get it working by only enabling English voice in Google Assistant. You can't activate BluVoice with 2 languages enabled.

    That said, it works awful! Google Assistant almost cuts my command every time, as I spend most of the commands by saying "Ask Blue Voice to..".
    Oh and BTW: IT DOES NOT WORK WITH SPOTIFY!! 

    Waste of time - even Sonos works better than this. Back to drawing board guys. So disappointed about this build up. Never in my life imagined that something like this could end up in this way. It is awful and simply not user friendly in both setup and use.
    There must be an option for speaking directly to Google instead of the "Ask Blue Voice to.." and replace it with the simple commands "Play liked songs in Spotify on Soundbar 2i"

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  • Avatar
    Tony W. - Product Support Manager

    Hi Lasse

    Thanks for your feedback and we appreciate your frustration - Express your concerns to Spotify as well. Spotify's Connect model does not allow for their API to send commands required by BluVoice.

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  • Avatar
    Lasse Mandrup

    Discard the BluVoice and integrate it deeply like any other device, that supports Google Cast feature. I really don't believe that Bluesound should be so deep in the pockets of Apple that you risk moving Android users to Sonos.
    But think about that users will need to make a quite long, and complex voice command, when adding the "Hey Google, ask BluVoice to play The Voice in Tunein".
    It is simply too complex to not be annoyed by giving such a long command every time.
    For me, the voice commands are over for now at the BluVoice.
    Simply because of the setup is like playing roulette - you might be lucky once, and the fact that heavy weight players like Spotify doesn't work at all.

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  • Avatar
    Ming Li

    We have been trying to get this working, but it does not seem to recognize any of the players. If we ask to play music in the living room, it tries to play music on the flex Rex? We have a Pulse 2, Pulse Flex, Bassbox and a Powernode. None of it starts playing music. Very frustrated that after one hour of trying different things, none seems to work. Also disappointing that it cannot work with Spotify and controls are too long to remember.... We gave up, although this was the reason why we bought the Google Assistant.

    Any plans of making it a bit more user friendly?

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    Mardie Theunissen

    Please help your customers by putting all your effort in updating your software. Many of us have payed big money to get the best of the best. We also expect you to give us the experience we are paying for.

    I spend 6 hours to get it working poorly!

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  • Avatar
    Tim Doel

    Just recently purchased a node 2i - was hoping it would work with Google assistant, but honestly, what a load of crap... after an hour of back and forth account resets, setting up services, an hour of child like commands with "Hey Google.... prefixes" i'm at the point where i'm seriously considering using my 30 day return window. How can you have a "modern" wireless solution that doesn't have clean voice integration ? Even though i've technically got this set up, i can ask it ( if i can remember the damn command "paragraph" ) to play Tidal, or play Radio paradise, after which thats it - its locked into that service unless i restart via the app. There's zero continuation on commands, so if i get it wrong, it dumps out and you have to start again.... dreadful... 

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  • Avatar
    John Hancock

    Just purchased an M10. Have same problem as op: I can't get past step one. Voice setup doesn't work. Google Home app does not recognize the M10 if I try to set it up with the Home app. I tried recycling the M10, the Bluos app, the home app and the phone. I tried signing into and out of Google Assistant music service in the Blusos app. Anything else I should try?

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  • Avatar
    Wesley P.

    Hello John,

    The issue originally discussed in this thread have since been addressed and resolved. If you are continuing to experience trouble configuring your Google Assistant device with the NAD M10, please contact our support crew directly to investigate this issue further for you.

    To get in touch with our support crew, you can submit a request through the BluOS app by going to Help > Send Support Request or email us directly at support@bluos.net.

    Regards,
    Wesley P.

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  • Avatar
    John Hancock

    I typed "Talk to Blue Voice pause in the Den" into Google Assistant and finally got the correct response. Suggest changing your instructions as there was absolutely nothing wrong with what I was doing...frustrating!!!!

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