NAD C368 with MDC BluOS 2i - Stuck in "Executing BluOS Upgrade" mode

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  • Official comment

    Hi CSoderlind

    Your issue has been escalated to our Support Crew, We will be in touch via e-mail.

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    csoderlind

    It seems like my issue is similar to these two: 

    https://support1.bluesound.com/hc/en-us/community/posts/360035456214-NAD-C388-stuck-on-Executing-BluOS-Upgrade-

    https://support1.bluesound.com/hc/en-us/community/posts/360033377034-Problem-with-upgrade-bluos

     

    However, my system doesn't shut down after 1 minute but ultimately after 20-30 mins it does. Remains in "Executing BluOS Upgrade" mode from the second I turn the amplifier on until it shuts down automatically about 30mins later

     

    Would really appreciate some help quickly on this issue.

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    Jose Gabriel Rivera

    Hello I have the same problem, please help me , thank you very much. 

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  • Hi Jose

    We will be in touch via e-mail

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    Barkels

    Hi I have the same issue. Executing BluOS Upgrade" mode stays on the screen until it shuts down automatically about 30 mins later. And my Bluetooth is now not working as well

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    Richard Smith

    Same problem here.

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    Peter Vollebregt

    Alas, since the blueos uograde from today I have this issue also.

    Any pointers?

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  • Turn off the C368 using the back panel switch and turn it back on to restart the upgrade.

    https://support1.bluesound.com/hc/en-us/articles/204492653

    If however, you are using an NAD BluOS Player please visit NADElectronics.com and search your product for the link from the product page.

    In the future consider a DHCP Reservation on your router as BluOS Players reboot twice during upgrade and you may have an IP and MAC Address mismatch on your router...

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    Peter Vollebregt

    This seems to help. I lost the error-message now. Thanks!

    My IP Address is reserved already. So that is not the issue. It did not (re)start the update at all. So something went wrong or was at least triggered when I turned the amplifier off and on.

    Those BluOS updates are a bit flakey. Second time in 1 year it caused errors and it does not really bring me anything. Dangerous for an amplifier if you allow me to say so.

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  • The BluOS Update is very reliable, its usually the network connection is flaky - especially on ISP-provided routers.

    As for the amplifier restarts, I am pretty confident in our good friends down the hall and their 45+ years of experience in PSU design.

     

     

     

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    Peter Vollebregt

    Thanks. It has solved the problem. And I like the amplifier too much to miss it.

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    Koen Gillis

    I got the same issue. Stuck in executing bluos upgrade. After 10 min he shutsdown.

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    Peter Vollebregt

    Koen, this time I could solve it by taking the power completely off for a longer period of time (> 5 minutes) and then the update came through. IN the past I had to update the main software of the C368 itself (you never get a notification about those, that one i received via a support request).

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    Tony W. - Product Support Manager

    Hi Koen

    Your issue has been escalated to our Support Crew - we will be in touch via e-mail

    Peter - now that you have your chassis firmware updated you should not receive the problem in the future and your firmware (if required) will be upgraded automatically as part of the BluOS upgrade process.

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    Michał Suski

    Same problem here. I can play from Tidal, but the message about update seems persistent.

    Edit: I solved it by installing NAD update.

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