NAD C388 stuck on "Executing BluOS Upgrade"

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    Wesley P.

    Hello Reagan,

    I'm sorry to hear you have been experiencing issues with your C388. It appears Vishnu has been assisting you with your support request which you created with us. Please continue to work with Vishnu and we will do what we can to resolve this issue for you as soon as possible.

    Regards,
    Wesley P.

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    Rene Frutiger

    Hi

    I have exactly the same problem with my NAD C368.

    Please let me now, how to fix this issue.

    Kind regards

    René

     

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  • Hi René

    I am escalating your issue to our Support Crew

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    Reagan Chandramohan

    The same issue has repeated itself with the new BluOS Player upgrade. It is again stuck on the message "Executing BluOS Upgrade". The last time, Vishnu was able to resolve the issue by remotely connecting to a computer on my LAN and executing a few commands. Would this be needed again, or is a quicker solution available? Am I to expect this issue each time I try to upgrade the BluOS Player?

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  • Hi Reagan

    We will be in touch to resolve this and look for a long term solution as to why it is getting stuck.

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