Problem with upgrade bluos

Answered

alf verboom

• July 20, 2019 11:16

on startup my NAD C368 says 'executing bluos upgrade' and after one minute shutsdown the system.

 

 

1

• Official comment

  

  Wesley P.

  • July 22, 2019 15:47

  Hello Alf,
  
  I'm sorry to hear you are experiencing issues with your C368. I will escalate this as a request to our support crew to investigate this further and provide you with a solution as soon as possible.

  Regards,
  Wesley P.
• 

  Reagan

  • September 21, 2019 22:16
  • Edited

  Upon choosing to upgrade BluOS on my NAD C388 amplifier via my Android phone BluOS app, I'm now also experiencing the same behaviour as described here. The amplifier displays the message "Executing BluOS Upgrade" for about a minute and then shuts down. I'm not able to select the BluOS Reboot or BluOS Reset options in the amplifier BluOS Setup menu. Any suggestions on how I may be able to resolve this issue? Would appreciate your prompt response to this since being unable to use our amplifier is significantly impacting us.

  1
• 

  Tony W.

  Product Support Manager

  • September 23, 2019 15:30

  Hi Reagan

  We will be in touch

  0
• 

  Hidde

  • September 26, 2019 08:28

  I'm experiencing the same issue on my C368. Can't use the control menu as it is stuck in 'executing the BluOS upgrade'. 

  Music drops out every couple of minutes when streaming.

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• 

  Tony W.

  Product Support Manager

  • September 26, 2019 13:14

  Hi Hidde - your issue has also been escalated

  1
• 

  HJK

  • September 28, 2019 17:13

  Hi,

  same to me ;-(

  Nevertheless, streaming via BluOS MDC module seems to work for for tune.FM station stored as preset?! 

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• 

  Matthew M

  • October 15, 2019 18:33

  I have the same issue. My NAD 368 is stuck on the following screen. Should I create a support ticket, or are there steps online to resolve?

  

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• 

  Matthew M

  • October 16, 2019 13:31

  I was able to resolve my issue by reinstalling firmware from USB

  1
• 

  Tony W.

  Product Support Manager

  • October 16, 2019 13:37

  Matthew - consider a DHCP reservation in your router for future-proofing as BluOS Players technically reboot twice during an upgrade so could be your router is mismatching the MAC Address of the Network Card on the Player.

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• 

  Paul

  • April 15, 2020 18:00

  New C388, I was prompted to upgrade the Bluos firmware a few days ago and every time I turn the unit back on it goes to "executing Bluos upgrade" and never completes.  The BT streaming still works but I am not able to get this to complete the upgrade.  Any ideas on how to get this to complete the upgrade?  I did download the Bluos firmware below but not sure if this is the latest and the manual is not clear on how to do an upgrade via USB.  So I am concerned this will create a bigger issue then just having that message.  THoughts ??

   

  https://nadelectronics.com/product/c-388-hybrid-digital-dac-amplifier/

  • MDC BluOS Firmware 3.8.8 Release Notes
  • MDC BluOS Firmware 3.8.8

   

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• 

  Wesley P.

  • April 16, 2020 13:27

  Hello Paul,
  
  The steps on performing a manual BluOS updates can be found in the C 388 Software Upgrade Procedure document found on the C388's download page.

  Please follow the steps provided on page 7 and if the issue persists, contact support@nadelectronics.com directly for further assistance.

  Regards,
  Wesley P.

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