Bluesound 4.0 seems to be broken
Answered
Just returned from a short trip and did the updates. All kinds of problems - sound just stops, though the controller display (in both Windows and iOS) seems to show it still playing. Grouping appears not to be stable. "Contend not found" messages when playing from my (up to now) reliable Vault 2i. Please tell me that someone is working on these problems, or give me suggestions on what to do. I have rebooted all devices, including my modem, wifi, and all Bluesound devices.
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Official comment
Hi Richard
No changes were made to grouping logic.
Can you send us a log file by selecting Settings, Send Support Request.
Also - any chance there is a USB drive plugged into the back of your VAULT? If so, please remove it then review this new Help Centre Article discussing USB Server Mode; https://support.bluos.net/hc/en-us/articles/360037137354
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Having the exact same problem. Files previously played fine on my Vault but now stop (MacOS appears they are still playing) and when I view players, a Pulse which is actually hard wired to the network disappears.
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I have also updated to BluOS 4.0.2. I'm seeing the problem of sound just stopping; the player goes silent. However, the time sequence on the song continues to progress. So, it does not appear to "freeze", but there is no audible sound.
I've had this happen twice on my Pulse 2i and also twice on my Vault 2i. Rebooting seems to clear the problem, but then it (the silence) comes back.
On both devices, I've been playing songs from my library (from my own curated playlist) on the Vault 2i.
Thanks for looking into this issue. Let me know how I can help,
Thank you!
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Nothing seems to work properly. No connection to my player.
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Could we at least get an option to download the former software version until this bugstorm has passed.
Until beta testing has ended, we can continue to enjoy the "normal" functionality of our equipment.
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I'm glad to see that at least I'm not alone. Yes, and option to go back to the previous version would be welcome.
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Many of the symptoms you are describing suggest network lag or routing issues on your home router. Likely due to the fact all Bluesound players had to reboot to the new platform. YOur router may have reassigned new addresses or entries for them.
- Reboot your router
- Wait 5 minutes - very important step
- Reboot all your players
- Wait 5 more minutes
- Relaunch the App
If after doing that, problems persist... please e-mail support@bluos.net and they will be happy to assist.
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Just so others following this thread know, I followed these instructions to the letter and the problem persists. I have emailed support@bluos.net and am waiting for a response.
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I did a factory reset on my NAD T758 v3i and now at least the v3 app is working again. It seems the 4.0 app messes up network communication
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I reported this to the help desk 2 days ago and have heard nothing back.
I also have a Vault and it seems that many Vault owners are reporting the problem.
I will try the reboot router this morning (this is in Australia), but count me in for reloading the older version.
And the result was beautiful music.
For 5 minutes.
Now the controller can't find the player at all.
Factory setting reboot caused the player to disappear completely.
When I got that back it had no music library.
Then I asked for a library re-index and it has taken an hour so far and reads "3000 songs processed".
That's good, only another 26,000 to go...
After 5 hours of re-indexing and it had been stuck on "4000 songs processed" for over 2 hours, I stopped that and now the controller does not see the library at all and just offers me streaming which seems a failure.
On rebooting on library is shown in the left hand column. If I look under Help>Diagnostics, I am told "Total Songs 0"
There are 29,000 of them... somewhere.
In the meantime I can stream in so far as I screen, which is radio via Tune in.0 -
I have also followed the instructions above, and that has not worked for me. Still same problems. Also, I'm seeing the "Content Not Found" as well. This is happening on my Vault 2i, Pulse 2i, as well as PowerNode 2i.
I will submit a separate ticket for the PowerNode 2i so that a log gets sent in. All kinds of trouble there.
Thanks for your support!!
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I have been replicating this failure over and over and the behavior is the same each time listening to different discs on my vault. After about 22 minutes the audio stops but appears to continue on the MacOS desktop app. If you open the player drawer when the audio stops - the group (the Vault2 and three speakers) dissolves and the three speakers disappear from the drawer for about a minute but the Vault remains. I have disconnected the USB backup drive from the Vault and restarted the router as recommended.
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Please add me to the list of people with similar problems. I have a Powernode which keeps disappearing, plays music from my Vault with no sound, etc...
Peter
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Add me to, Vault 2i will only play about 2 to 3 songs from hdd then freeze, same if streaming to the Node. Done everything that's been said as well.
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I have lost my music! I have rebooted the Vault which did not help. Tried to switch back 3.0 but did not help. Very frustrating to say the least. Now on to trying other fixes.
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Should add my router app indicates the vault is connected to the WiFi so doubt a router reboot will help
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Leaving everything (modem, router, all Bluesound devices) powered down for a couple of hours did not fix the "no sound after a few tracks" problem with the Vault, or the weirdness with the time-remaining display, but the interface is now working fine otherwise and Qobuz is playing with no problems. However, 90% of my listening is usually from tracks stored on the Vault, so I'm still pretty frustrated.
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I too am having issues today with my Vault 2i. I did the latest update the other day… get thru an album or a bit more and music just stops… all internet connections lost… only way to fix is unplug Vault and it’s good for a few more songs.. tried resetting modem… still have issues. Please revert back to previous version.
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Thanks, Seppi. I did try that, but it did not affect the problem.
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I had a similar problem, but I solved it when set HDMI Auto Sense to OFF.
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I reindexed and managed to get most of the vault back (after returning to 3..0) managed to get everything back except the index. Index is now blank but I can play music again
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Having the same issue with my Vault 2. Music stops playing after a few minutes. Also haven't been able to reindex or backup the player. Is there an option to revert to the previous version?
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Ditto what many others have said. I have a Vault 2 and a Node 2i. Vault 2 and music library are unresponsive. It requires a hard-wire connection and I have tried 2 different routers. I've tried accessing the library via Windows, I have it for a few minutes. If I try to copy/backup my library via windows, it stops working after a few minutes (or mb?). I've tried to do the firmware install from USB, but doesn't seem to help. I've tried to do a factory reset, but that won't work either. Now after reading other posts, maybe I don't want to do this - I don't want to lose my library.
-ps Tried disabling the Bluetooth and other features I'm not using. Still not working.
It appears to work as a streamer (which is not why I have it), but the on-disk library is inaccessible. Also tried reindexing after reboot and it hangs about 1/20th through my library.0 -
I disabled Bluetooth, in the settings- player section.. that seems to have stopped the drop outs for the time being. Likely not a fix but allows me to play music without sound dropping out.
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I think, and I'm not near the Vault at the moment, that you can plug an external hard rive into the back and play from that.
When I get back I'll try an old back up drive and see if it is possible to play from that.
It does rather make having a Vault a joke, but if it can work till the big gets fixed then good.
So I pulled out an old hard drive and just before I plugged it in I noticed the solid green light was on.
This morning I had tried re-indexing library again and it seemed to start but 90 minutes later was just sitting there so I turned it off and it still reckoned 0 songs.
I turned the controller on (on a Windows laptop) and immediately I had a Library... AND 28 thousand something songs.
I turned the hifi on and played an album... so far I am just over an hour in and absolutely no problems.
I have no idea what did it, but I did try turning Bluetooth off as suggested and it already was, so I turned it on and off...
Right now I am happy, but will it last???0 -
Same types of issues here with my Vault2i after the update. I think it's safe to say at this point that "reboot your router" is not a valid troubleshooting step.
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At this point, I have been playing music for around 4 1/2 hours without any drop outs, pauses or other errors.
I have also only been using one of the devices with the controller on them.
In all I have 2 windows laptops with the controller and an android phone.
I prefer the laptops as they present a much better visual and I have one which has the job of being a remote control for the player sitting on a small table in front of the hifi.
I am about to try using THAT laptop to control the music.
And the result is that that second laptop is also working.
During this process despite what the messages have been, the entire library has been re-indexed. I can be sure of that because I had changes meta-data on a few albums and they have jumped to the top of the recently added section.
I wish I could be more precise about what fixed it, but when I found it working I was actually about to try something else and it just seemed to have fixed itself.
BUT, the solid green light was on and that MIGHT be a clue.
Good luck everyone and I am still waiting for the Bluesound Crew to let me know what it actually was that was wrong.0 -
Similar to others, I’ve experienced several upgrade oddities, some resolved, one frustrating remnant.
Vault 2i, 4 Pulse Flex 2i, (2 pairs) Sounbar 2i - ALL wired LAN
Soundbar only issue free device.
Part One - at different times both Flex Pairs (Fixed Groups) saw one device vanish, sometimes the group as well.
Also flipped to WiFi connection.
Rectified by reset, reconfigure with WiFi Setup then wired LAN. Stable for days now.
Part Two
Vault 2i - never completed “diagnostics” full re-index. stuck at 16k of 30k tracks.
plan B - reload ‘safety copy” of library. Mac - LAN - cifs sharepoint method - multiple fails.
externally processed library for Track Gain.
Tried several Macs, standard LAN, isolated Router with only Mac + Vault, and a Mac only with Vault only direct connected to Mac. MacPro OS 12 M1 mini & Studio OS 14
All same result that it appears that the Sharepoint drops connection after 10 minutes.
exhausted my options so Support Ticket coming shortly.Interface wise, probably reverting to 3, as personal pref is Playing. Track alongside play queue.
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Mostly similar experience to report. With the very inception of the OS upgrade (which I tried to "Delay" multiple times to no effect), playback from my Vault 2 crashed. I've corresponded with the support crew but haven't gotten a reply since Friday. During my own troubleshooting this weekend, I've determined that the fault lies SOLELY with the upgrade. It's not my router, or my external DAC, or my AV setup, or my receiver, or my cables, or my custom settings, or even my Zone B Pulse speaker (which has always been problematic in terms of the wifi disconnecting and reconnecting on its own). As with other dissatisfied customers, if I reboot the Vault 2, music from my library will play for 24 minutes to 2 hours before the sound disappears. If I just close the app(s) and reboot them, I'm lucky if I can hear playback for more than 40 seconds before the audio drops out. One consistent mystery I've encountered is why the countdown timer accelerates like crazy the longer a track plays; it will count down 60 seconds in 20, while the track duration number jumps around like crazy. At the support crew's suggestion, I turned off the Audio Clock Trim setting, but the countdown timer still runs berserk.
I agree with everyone else here. Bluesound MUST provide a "downgrade" to the previous OS. I'm extremely annoyed, and not just with Bluesound for releasing an upgrade that essentially bricks the Vault player, but also the many euphoric articles written about BluOS 4.0 by Beta test reviewers. Obviously none of these sycophants tested the new OS using a Vault. They should lose their publishing credentials over this.2 -
I'm missing an official statement from Bluesound on all of this. Lots of unhappy users, bricked devices, no option to downgrade...
People have spent their hard-earned money on this equipment, and now they can only guess at what comes next and WHEN...
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