Bluesound 4.0 seems to be broken
Answered
Just returned from a short trip and did the updates. All kinds of problems - sound just stops, though the controller display (in both Windows and iOS) seems to show it still playing. Grouping appears not to be stable. "Contend not found" messages when playing from my (up to now) reliable Vault 2i. Please tell me that someone is working on these problems, or give me suggestions on what to do. I have rebooted all devices, including my modem, wifi, and all Bluesound devices.
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Official comment
Hi Richard
No changes were made to grouping logic.
Can you send us a log file by selecting Settings, Send Support Request.
Also - any chance there is a USB drive plugged into the back of your VAULT? If so, please remove it then review this new Help Centre Article discussing USB Server Mode; https://support.bluos.net/hc/en-us/articles/360037137354
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Could we at least get an option to download the former software version until this bugstorm has passed.
Until beta testing has ended, we can continue to enjoy the "normal" functionality of our equipment.
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Just so others following this thread know, I followed these instructions to the letter and the problem persists. I have emailed support@bluos.net and am waiting for a response.
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I have been replicating this failure over and over and the behavior is the same each time listening to different discs on my vault. After about 22 minutes the audio stops but appears to continue on the MacOS desktop app. If you open the player drawer when the audio stops - the group (the Vault2 and three speakers) dissolves and the three speakers disappear from the drawer for about a minute but the Vault remains. I have disconnected the USB backup drive from the Vault and restarted the router as recommended.
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I should say that after update to BluOS 4.2.0 (released November 7?), all my problems have gone away, the system is working fine again. Actually, even better, as I had problems with backups which seem to have been eradicated. (Vault, wired; Pulse and Node x 2, on WiFi)
Peter
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I have also updated to BluOS 4.0.2. I'm seeing the problem of sound just stopping; the player goes silent. However, the time sequence on the song continues to progress. So, it does not appear to "freeze", but there is no audible sound.
I've had this happen twice on my Pulse 2i and also twice on my Vault 2i. Rebooting seems to clear the problem, but then it (the silence) comes back.
On both devices, I've been playing songs from my library (from my own curated playlist) on the Vault 2i.
Thanks for looking into this issue. Let me know how I can help,
Thank you!
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Mostly similar experience to report. With the very inception of the OS upgrade (which I tried to "Delay" multiple times to no effect), playback from my Vault 2 crashed. I've corresponded with the support crew but haven't gotten a reply since Friday. During my own troubleshooting this weekend, I've determined that the fault lies SOLELY with the upgrade. It's not my router, or my external DAC, or my AV setup, or my receiver, or my cables, or my custom settings, or even my Zone B Pulse speaker (which has always been problematic in terms of the wifi disconnecting and reconnecting on its own). As with other dissatisfied customers, if I reboot the Vault 2, music from my library will play for 24 minutes to 2 hours before the sound disappears. If I just close the app(s) and reboot them, I'm lucky if I can hear playback for more than 40 seconds before the audio drops out. One consistent mystery I've encountered is why the countdown timer accelerates like crazy the longer a track plays; it will count down 60 seconds in 20, while the track duration number jumps around like crazy. At the support crew's suggestion, I turned off the Audio Clock Trim setting, but the countdown timer still runs berserk.
I agree with everyone else here. Bluesound MUST provide a "downgrade" to the previous OS. I'm extremely annoyed, and not just with Bluesound for releasing an upgrade that essentially bricks the Vault player, but also the many euphoric articles written about BluOS 4.0 by Beta test reviewers. Obviously none of these sycophants tested the new OS using a Vault. They should lose their publishing credentials over this.2 -
I'm glad to see that at least I'm not alone. Yes, and option to go back to the previous version would be welcome.
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I have also followed the instructions above, and that has not worked for me. Still same problems. Also, I'm seeing the "Content Not Found" as well. This is happening on my Vault 2i, Pulse 2i, as well as PowerNode 2i.
I will submit a separate ticket for the PowerNode 2i so that a log gets sent in. All kinds of trouble there.
Thanks for your support!!
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I too am having issues today with my Vault 2i. I did the latest update the other day… get thru an album or a bit more and music just stops… all internet connections lost… only way to fix is unplug Vault and it’s good for a few more songs.. tried resetting modem… still have issues. Please revert back to previous version.
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Similar to others, I’ve experienced several upgrade oddities, some resolved, one frustrating remnant.
Vault 2i, 4 Pulse Flex 2i, (2 pairs) Sounbar 2i - ALL wired LAN
Soundbar only issue free device.
Part One - at different times both Flex Pairs (Fixed Groups) saw one device vanish, sometimes the group as well.
Also flipped to WiFi connection.
Rectified by reset, reconfigure with WiFi Setup then wired LAN. Stable for days now.
Part Two
Vault 2i - never completed “diagnostics” full re-index. stuck at 16k of 30k tracks.
plan B - reload ‘safety copy” of library. Mac - LAN - cifs sharepoint method - multiple fails.
externally processed library for Track Gain.
Tried several Macs, standard LAN, isolated Router with only Mac + Vault, and a Mac only with Vault only direct connected to Mac. MacPro OS 12 M1 mini & Studio OS 14
All same result that it appears that the Sharepoint drops connection after 10 minutes.
exhausted my options so Support Ticket coming shortly.Interface wise, probably reverting to 3, as personal pref is Playing. Track alongside play queue.
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Thanks everyone for your patience.
Please disconnect any and all USB drives from your VAULT. May of you have VAULT backups plugged in... (not a great place to keep your backup... it should be elsewhere, like in a fireproof box or at a your office away from your home...). Your backup is confusing BluOS Server Mode, a new feature in BluOS 4.0.
Once disconnected, please reboot your VAULT.
Once the LED on your VAULT returns to Solid Blue, select Settings, Diagnostics, Rebuild Index from the Home page.
Once rebuilt, play some content.
IF you have a USB with additional content (not a backup) then follow the steps here to enable Server Mode and merge your USB content into your Local Library; https://support.bluos.net/hc/en-us/articles/360037137354
We will be releasing an update in the near future to better handle Server Mode if you have a backup drive plugged into your VAULT, but again, this is only partial not complete disaster recovery planning, but kudos for actually backing up your music, many don't.
Thanks for your patience and understanding.1 -
One more thing...
Please provide feedback on your VAULT freezing on this thread; https://support1.bluesound.com/hc/en-us/community/posts/18490369188247-Vault-2i-freezes-
This is where we will be posting updates and monitoring this issue we are investigating.
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This morning I found another controller update for my Vault2 and loaded it with a little trepidation!
It is listed as Windows 4.0.2 BluOS 4.0.2.
I followed my usual habit and after downloading and installing, I rebooted the laptop (which is where I use the controller)
Everything looked fine.
I chose an album and pressed play all.
I got through the album without any problems.
Whenever I looked, the timer seemed to be working properly which I take as a good sign.
I have to go out now, but hopefully, later, others will have tried this new version and (in a perfect world) we will experience no problems!
For now I am keeping the update to just one of the 3 controllers I can use, but, as I say, no problems so far.
Good work there, Bluesound Folks.1 -
Unfortunately, OUR issues are now just starting. We open the app and it spins saying it's looking for players (we have 3, including the vault) and then stops and says No Player Found and to Open WiFi Settings (which are fine) or to Retry. We were playing music several days ago on all three players and it stopped after an hour maybe? Neither of us turned it off (husband was outside [we have a player that transmits to speakers outside], I was inside). We've unplugged, plugged back in, force stopped on the app. Nothing works.
It's pretty bold of Bluesound to tell nearly everyone with the issue that it must be something with their routers, etc. The common denominator is the upgrade. I see no option to download the previous version, which worked great for us. We didn't ask for this hassle. Please look into all of this and fix it. We paid a lot of money for this system and it not working after having an upgrade foisted upon us that has effed up our systems is unacceptable.
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Good for you, I still have problems that were present before AND after the upgrade. For example: Audio drops when watching movies (pre 4.0), speakers out of sync after a while, sub+ just disconnecting after a while, (post 4.0). Those are the really annoying ones that really takes the fun away because the LEAST an audio system should be able to do is listen to audio right? Oh and there are some smaller GUI bugs that are STILL not fixed after a month. Great stuff :(
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Completely agree with everybody on this. This may be a router issue but its caused by 4.0 / 4.2
I thought my sound dropping had been sorted - stable for 3 days - but it has started again.
It is a complete mess
I really really need to go back to version 3
I used to have an amazing soundbar now I have a black rectangle that should go in the bin.
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Having the exact same problem. Files previously played fine on my Vault but now stop (MacOS appears they are still playing) and when I view players, a Pulse which is actually hard wired to the network disappears.
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Nothing seems to work properly. No connection to my player.
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Many of the symptoms you are describing suggest network lag or routing issues on your home router. Likely due to the fact all Bluesound players had to reboot to the new platform. YOur router may have reassigned new addresses or entries for them.
- Reboot your router
- Wait 5 minutes - very important step
- Reboot all your players
- Wait 5 more minutes
- Relaunch the App
If after doing that, problems persist... please e-mail support@bluos.net and they will be happy to assist.
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I reported this to the help desk 2 days ago and have heard nothing back.
I also have a Vault and it seems that many Vault owners are reporting the problem.
I will try the reboot router this morning (this is in Australia), but count me in for reloading the older version.
And the result was beautiful music.
For 5 minutes.
Now the controller can't find the player at all.
Factory setting reboot caused the player to disappear completely.
When I got that back it had no music library.
Then I asked for a library re-index and it has taken an hour so far and reads "3000 songs processed".
That's good, only another 26,000 to go...
After 5 hours of re-indexing and it had been stuck on "4000 songs processed" for over 2 hours, I stopped that and now the controller does not see the library at all and just offers me streaming which seems a failure.
On rebooting on library is shown in the left hand column. If I look under Help>Diagnostics, I am told "Total Songs 0"
There are 29,000 of them... somewhere.
In the meantime I can stream in so far as I screen, which is radio via Tune in.0 -
Please add me to the list of people with similar problems. I have a Powernode which keeps disappearing, plays music from my Vault with no sound, etc...
Peter
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Add me to, Vault 2i will only play about 2 to 3 songs from hdd then freeze, same if streaming to the Node. Done everything that's been said as well.
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I have lost my music! I have rebooted the Vault which did not help. Tried to switch back 3.0 but did not help. Very frustrating to say the least. Now on to trying other fixes.
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Should add my router app indicates the vault is connected to the WiFi so doubt a router reboot will help
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Leaving everything (modem, router, all Bluesound devices) powered down for a couple of hours did not fix the "no sound after a few tracks" problem with the Vault, or the weirdness with the time-remaining display, but the interface is now working fine otherwise and Qobuz is playing with no problems. However, 90% of my listening is usually from tracks stored on the Vault, so I'm still pretty frustrated.
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Hi Richard, whilst you wait for Bluesound to respond to your support ticket you could try rebuilding the index of the Vault. Settings…Diagnostics…Rebuild Index
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Thanks, Seppi. I did try that, but it did not affect the problem.
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Worth a try, shame.
wondering if this is related to the new USB server mode when adding a HDD, you could try toggling the mode on / off?
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I had a similar problem, but I solved it when set HDMI Auto Sense to OFF.
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