Node2i skipping tracks when connected over Tidal connect.

Answered
Kristoffer

Hi,

I am having real problems using the Tidal connect to my Node2i. 

It keeps just skipping to the next track when a track is ending.

Sometimes I can manually press a skipped track 5-6times and it still keeps going to the next one. Eventually it might start playing when continuing pressing it.

I have contacted Tidal support many times with this but they finally just said that they and Bluesound is looking into it?

This issue is making it really hard to enjoy the music on my system when the controllers just keep skipping tracks randomly.

Is there any information regarding this?

 

This is the answer from Tidal below:

Hello Kristoffer,

Thank you for contacting TIDAL Support.  My name is Abbe and I am happy to assist you with your request.

I am sorry to hear that you are having trouble streaming TIDAL on your Bluesound device.

This issue is currently being worked on by our tech team and the Bluesound team.

They are working to resolve the issue as quickly as possible.  If you want more information you will have to reach out to Bluesound.

 

 

 

2

Comments

49 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    On Wednesday June 23rd, we released BluOS 3.14.26 which should resolve this issue affecting TIDAL playback. Thank you for your patience and we do apologise for the inconvenience.

    Thanks for #LivingHiFi

  • Nikola
    • Edited

    I have the same problem on same device but with ios app, for weeks now. Already contacted Tidal and got a similar answer... Is the issue being addressed already?

    1
  • Kristoffer

    Bump.. Anyone from Bluesound?

    0
  • Sam R.

    Much like the TIDAL rep has stated, TIDAL has identified an issue on their servers that is affecting a small number of users, and we continue to work together to resolve it as soon as possible. We apologise for the inconvenience.

    0
  • Wally Ingram

    I am having a similar issue but with BLUOS on my brand new NAD T758 v3i (and yest I have updated it).  I still have a Node 2i and do not experience the problem there but that's not a great solution as I no longer need an external streamer.

    Any advice?

    0
  • Tony W.
    Product Support Manager
    • Edited
    • In the BluOS App under Music Services, log out of TIDAL
    • Select Help, Diagnostics, Reboot
    • Wait 5 minutes
    • Log back into TIDAL

    If problems persist, please select Help, Send Support Request so the Support Crew may take a closer look

    0
  • Tony W.
    Product Support Manager
    • In the BluOS App under Music Services, log out of TIDAL
    • Select Help, Diagnostics, Reboot
    • Wait 5 minutes
    • Log back into TIDAL

    If problems persist, please select Help, Send Support Request so the Support Crew may take a closer look

    -1
  • Penn Perry

    I'll just add my bump and say that I'm having a very similar problem.  Tidal works fine in general, and it works fine when I connect to a Chromecast device.  When I use Tidal Connect to link to my Node 2i, it will connect, but it will generally skip track one, and if I try to skip to the next track, it will fly through several tracks before picking one at random.  I've also sent a similar message to Tidal, but honestly I find Bluesound support to be more responsive.  Very frustrating.

    0
  • Penn Perry

    PS.  I have tried the above suggestion offered by the Product Support Manager.  No luck.

    0
  • Kristoffer

    Hi,

    I am now seeing the exact same issues as Penn Perry does.

    Only when connected over Tidal connect the Tidal app is doing this.

    Generally skiping track one, and if I try to skip to the next track, it will fly through several tracks before picking one at random. Waiting for weeks for answers from Tidal. Something needs to be done right now. It's impossible to use Tidal with the Node2i.

     

    Br:Kris

    0
  • Penn Perry

    I will also add that Tidal Connect and my Node 2i were working as they should until a few days ago. As Kris said, now I cannot use Tidal on the Node 2i at all.

    0
  • Pascal Will

    Same issue here using Tidal Connect. Worked flawlessly until a few days ago.

    0
  • Bas Haenraets

    And same issue here. I joined Tidal today, and the problem was there from the very start. I am using Tidal connect on a Node 2i.

    0
  • ItAteEverybody

    Updated my Node 2i this morning and now having the same behaviour as described here with Tidal Connect. Not playing initial selection, skipping multiple tracks. Please advise?

    0
  • Penn Perry

    Honestly, I believe this behavior also began for me with the latest Node 2i firmware update.

    0
  • Danny Groeneveld

    Indeed, I have the same feeling that it started with last update...

    The issue occurs from any device, iPhone, iPad, and my MacBook App... so same behaviour when using Tidal Connect.

    I Use NAD C368 with module.. BluOS 2i

    Hope you have enough complaints and info to further investigate the issue ..

    Thanks

    0
  • Penn Perry

    I can also verify that the behavior persists whether I am using Tidal Connect on Windows or on my Droid phone.

    0
  • Michal Sawko

    I just want to report the same issue that everyone is reporting. Through the Tidal Connect via the Node2i it's consistently skipping tracks. Even manual presses doesn't help. Please work on a fix. Even using Tidal through the bluesound app this happens too. It makes the experience terrible when using Tidal connect. Never had an issue prior to the most recent updates. Please fix. 

    0
  • Penn Perry

    Well, my Windows Tidal app updated this morning.  No change at all; behavior persists on my Node 2i.  Really frustrating.  

    0
  • rob reinhardt

    Same.

    When using Tidal Connect on iOS to Node 2i, it usually skips a track or two after the one I choose. After recent update, problem now even worse. If I choose first track of an album, it cycles through every track on album and plays the last one.  logged out, rebooted, still broken. 

     

    0
  • Nikola

    It definitely has nothing to do with Tidal apps. The problem is how they communicate with the server over Bluesound OS and of course, how the "Tidal Connect" is implemented. It seems that people are just starting to be aware of the problem, and one of the comments were "it affecting small number of users". I hope the guys from Blusound are acknowledging this as a really annoying problem. I own a Node 2i and was about to purchase new version of Powernode, for my second system but now, not sure any longer...

    0
  • Tony W.
    Product Support Manager

    Just an update everyone - we are continuing to work closely with TIDAL to locate the root cause of the issue. It does only appear to be happening when using TIDAL connect in certain regions (so maybe dependant on TIDAL Servers). In the meantime, direct TIDAL integration using the BluOS App does not seem to cause the issue or fault. 

    0
  • Penn Perry

    Thanks for the update. I can confirm that direct Tidal integration using the BluOS app is working fine, for me at least.  Still hoping that a fix comes quickly, as the Tidal app has some features that are not included in the Tidal section of the BluOS app (Masters Radio Stations, for example)

    0
  • Francesco Parisi

    Thanks for the update. I have the same problem within the bluos app but less frequently than Tidal App.

    Thanks!

    0
  • Michal Sawko

    Even through the BLUEOS app it still has the same issues when using Tidal. All other services seem to be fine. 

    0
  • Cristian
    • Edited

    I have the same issue. In my case, it is an Android phone and a NAD C658.

    This happens only with the Tidal connect. If I select the songs in the Bluesound app, it works fine. Spotify connects works fine too.

    My Android app version is 3.14.1 (build number: 2566), and my BluOS is 3.14.20.

     

    Of course, I tried to logout from Tidal and reboot BluOS without success,

    0
  • Ralph Hensel

    I have the same problem on all my Blueos devices. It shows up in every combination of my computers with the Bluesound devices.
    What I have not read here yet: For me it started with the last Tidal update where "My Daily Discovery" was added! I regularly use the My Daily playlists via Tidal Connect. There were no problems with it until the above update.
    Tony said, that it maybe depends on the region. I am from Germany. Let's see which regions are all affected.

    0
  • Jonathan Anderson
    • Edited

    Having this issue. Bluesound Node 2i with Tidal in Sweden.

    All software updated. Tidal works great on android.

    Bluesound with Tidal seems to work flawlessly started through BluOS app (tested quickly with Deep Purples album Slaves and Masters.). Pressing "next" gives the next song. No skips.

    Tidal with Tidal connect to Bluesound finds the player and starts a song. Pushin " next" or letting song finish and auto go to next very often skips between 2-6 songs.

    There is another problem that seems related. Tidal connect seems to loose connection and forget the players (Node 2i) status as playing. I need to reconnect by switching Tidal connect to another device and then back to Node.

    Also, bug or feature, I am unable to turn off Tidal app while connected to Node. It first needs to disconnect, then it can be closed.

    0
  • Chris Hammond

    I've been having the same problem for well over a month. It only started happening after an update from Bluesound. I've contacted both Bluesound and Tidal who have both said that they are aware of the problem and are actively working on it. I've gone back and forth between cancelling Tidal and just using Spotify since their connect capability seems to work just marvelously. I suggest that those of you that are having this same problem and are equally annoyed by it to consider same, since Spotify will soon be HiFi. Or perhaps just cancel until this is fixed. I would think that this would be high priority for both of these companies. Apparently, I wuz wrong.

    0
  • Cristian

    The walkaround is to use the BluOs App instead of using Tidal Connect. It works, but it is a bummer that Tidal Connect has issues.

    0

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