Blue0S 3.20.25 - POPPING NOISE WHEN SWITCHING PRESETS OR TRACKS

Answered

Denis Dermody

• October 19, 2022 12:23
• Edited

Hi,

 

I have a Powernode powering a pair of NEF LS50 Metas and an KEF KC62 Subwoofer.  I had the TV running via an eARC connection, and a Phono stage plugged into the auxiliary port.

I purchased the Powernode last week, and all was working well until yesterday when my Powernode 'ungraded' to the latest firmware (Blue0S 3.20.25). 

 

Since that time there is a popping noise when I change tracks, and/or source.  I think it may have something to do with the bitrate as reported in similar threads here, here, & here.  But I should stress, everything was working well before the recent firmware 'upgrade'.

The pop seems to be coming from the subwoofer, as when I unplugged all sources the pop disappeared and only reappeared once I plugged the sub in again.  NOTE: It even happens when I turn the sub off in the BlueOS Controller App.

I have tried a factory reset of the Powernode.  No joy.

It is very discouraging, and any help would be appreciated.  Pics of my set-up attached.

 

D

 

 

 

EDIT:  Apologies for piling on pressure here, but the popping noise is insufferable; and I have until the 10th of November to return the Powernode.  So I need some sort of reassurance or I'll have no choice.

 

1

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • October 19, 2022 16:04

  Thank you for your feedback. We are escalating this to a support ticket. A member of our support team will reach out to you shortly.
  
  Thanks for #LivingHiFi
• 

  Matthew Victor

  • October 19, 2022 19:00

  Both of my Powernodes are doing it too, but they have been doing it since I added a sub two weeks ago

  0
• 

  Dan Kinney

  • October 31, 2022 02:11
  • Edited

  I too am getting the popping or crackle but through my mains when I  increase the volume from my desktop (Windows app) on my Powernode 2i running newest BluOS  3.20.25 , I have also noticed that when panning either completely to the  left or right on the balance setting , if set all the way to the right channel, the left channel still has some output coming through and vice a versa.

  0

Please sign in to leave a comment.