Sub+ playing out of beat

Answered

Ben

• July 07, 2022 09:57

Hi all, not sure if anyone else has had this problem its driving me bonkers. I have the soundbar + and sub + and play mainly music through it streaming from tidal. The sub continuously losing its timing with the soundbar so is playing maybe 1/2 to 1 sec out of time to the soundbar. I have to factory reset the sub and then it add it back at which point its back in time. The next time I come to play music the sub is out of step with the soundbar again!  Very frustrating. I logged a ticket with support but I just get some generic steps to fixing my network which is clearly not the issue as I can reporduce this just by shutting down and starting back up. Please help

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 07, 2022 12:55

  Please see this Help Centre Article on PULSE SUB settings and adjust the phase on your SUB+ to match audio output;  https://support1.bluesound.com/hc/en-us/articles/360054845114
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  Seppi Evans

  Hi-Res

  • July 07, 2022 10:08

  Bluesound devices rely on your local network to ensure they synchronise, so the the action of shutting down and starting up again would put them back into sync.

  If not already done do powercycle your router then when it’s back up and running your Bluesound devices to see if that helps.

  Continue working with support, they may have to look at your network / router in more depth.

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  Ben

  • July 08, 2022 02:56

  Hi Tony, thanks for the comment but this is not a phase issue believe me.  Regardless of switching phase the issue persists.

  Hey Seppi, I did restart the router and its fixed the issue albeit temporarily, surely its not normal behavior to have to restart the router each time I want to use the soundbar/sub.  I can go back to my ISP but what should I be asking them to check do you think?

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  Seppi Evans

  Hi-Res

  • July 08, 2022 06:25

  Hi Ben, as Tony suggested phase can cause a similar issue so worthwhile exploring the setting when you get time.

  If you can reliably keep the sub in sync after rebooting your router (and not having to reboot your Bluesound equipment) then it does point to the router causing the issue.

  I am in the UK and the majority of ISPs supply what I can only politely call not fit for purpose routers. You may have a poor Wi-Fi signal or local interference, a damaged Ethernet cable or one of many other things going on.

  When the sub next goes out of sync immediately send the logs to Bluesound using the App Select Help…Send Support Request. You can enter in the notes to reference your earlier ticket.

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