drop -outs with the optical cable

Answered

Sanford S

• May 30, 2022 15:21

I recently bought a new amp with an optical input, so I could finally connect my Vault digitally with an optical cable.  However, I am experiencing drop-outs, both at the beginning of songs/playlists (the music starts a second into the song), and sometimes during quieter passages of music.  This never happened when I was using the RCA analog connections with my old amp.  Does anyone know what is happening and how to fix it?

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 30, 2022 18:04

  When we hear issues like this - it is usually associated with the muting settings or sample rate switching options of the external DAC you have connected to. It happens at the receiving end of the cable and not at the transit or BluOS end. Please contact your amplifier manufacturer regarding this issue.
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  Sanford Santacroce

  • May 31, 2022 11:47

  OK - I will contact them.  Since this email, I noticed that it is also happening with my remote Bluesound Pulse Mini, connected via Wifi.  Is that a different issue?

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