Bluesound Powernode - sound cutting out
Answered
Hi - I have only had the Powernode for a week or so but I tested it today at high volume (ie. around 2/3 to 3/4 of total volume bar) via Spotify and after about 10 mins the sound went off! The light was still blue and I could hear it very faintly through the speakers. I fiddled around with the remote - switching it between modes - and it came back a minute or so later. This happened a few times. My speakers (QAcoustics 3050i) are easy to drive at 6ohms 100w per channel, 91dB so I wasn't expecting any protection mode/overheating issues. Any ideas on what's causing this? Am hoping that it isn't due to the volume being too high as occasionally we do like it loud! Thanks.
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Official comment
Audio dropouts are almost always network signal strength related. Check out our network troubleshooting guide at www.bluesound.com/network101 or select Help, Send Support Request in the BluOS App and our Support Crew can review your log file and provide some tips unique to your environment.
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Hi - thanks. The same problem has arisen again when I tested it again this morning with an excellent wi-fi signal. I have sent you some support requests via the App so hopefully you will be able to review what's happening via the log file and help with a diagnosis and some advice. Thanks again. Ali
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Hi Ali,
I saw your ticket in our ticketing system. A member of our support team will reach out to you shortly.
Thanks for #LivingHiFi0 -
Hello. I experience the exact same as Ali described one year ago, on my POWERNODE N330 BluOS 3.20.52 and my 1 year old PSB Alpha T20 speakers. Can you please update what was the final answer in Ali`s case? Is it some kind of overload protection that can cause same, or are you still sure it is some kind of network issues
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Morning Tom,
The guys at Bluesound were very helpful in helping attempt to diagnose the problem and gave me a number of interesting tests to conduct (which I can share with you if you wish by email). The final outcome was that they wanted me to test the Powernode with a friendly retailer's speakers (to see if there was a fault with my speakers) and test my speakers with a new Powernode (to determine if there was a fault in my Powernode). However, I couldn't find a retailer willing to risk me blowing their speakers or damaging a new Powernode with excessive volume! So the final definitive answer still eludes me.
However, my view is that there is no fault with either my Powernode or speakers; I think that the Powernode just can't cope with the load at those very high volumes and then cuts out to protect itself because as soon as you reduce the volume it comes back on again. It tends to happen with very bass heavy tracks or if I've got the tone controls set to a high bass level (ie. 4). When the unit is in default tone it tends to only occur when at 75-80% of maximum volume. It really isn't a problem 95% of the time as you would never listen to the unit at those levels normally but occasionally if you want to blast it or a party then it might be a problem. But as long as you know its limits you can manage it and it will still play well loud enough at parties for most people.
Hope that helps.
Ali
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Hi Ali/Tom
That is not what we said in reviewing your case. We did not detect a hardware fault or protection mode as your Player would have indicated protection by flashing red or turning red in the LED status.
We determined by the log files you submitted this was a network incident due to insufficient bandwidth from the logs you submitted.
Tom, please select Help,Send Support Request in the BluOS App so our Support Crew may review your case and environment separately.
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Thanks Tony. I was referring to a later subsequent conversation I had with one of your NAD colleagues as at one stage I was considering upgrading to an M10V2 but they felt that this may not solve my problem.
It's just weird that it only ever happens at those extremely loud levels. I guess the only way to be definitive about it is for me try it with an ethernet cable as opposed to wi-fi.
Ali
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Thank you Tony. I have sent in the case #350259 to your team for investigation. Also I can confirm there was no red flashing LED status. The LED was blue all the way during and after the music stopped.
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Hi Ali.
My Powernode is suddenly dropping out after 2-3 songs fra Spotify. Spotify is still in play mode. When pause and play again, it plays another 2-3 songs. If we do nothing it starts playing again after like 20-30 minutes.
I have a similar B&W system on the same network and it does not fallout with Spotify. So network is ok, spotify is ok = Bluesound is not ok.
I will raise a ticket as well.0 -
Hi All.
I have the same problem with my Powernode, and it is not because of network dropouts. The box is not warm or no clipping or bad sound. When the sound in speakers stops, the sub stay on playing.
BluOS is 4.2.6
Speakers are Klipsch RF63 and Klipsch R-115SW
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My problem is solved by powering off and on. Try check the diagnostics. If the signal strengt is too low it is not necesserely due to bad wifi signal. Reboot helps but signal strength weakens almost every day.
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Just an update in my case above. I tried all kind of advices given from the very supportive Bluesound Support Team but gave up in the end. Whatever I tried, my POWERNODE dropped out the sound at high level - without any sign of overload. Now I have a new Bluesound NODE X instead and a separate power amplifier. Exact same network as before. And as I thought - no more problems. So whatever the problem is - I still belive it is inside the Powernode unit.
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> I have the same problem with my Powernode, and it is not because of network dropouts. The box is not warm or no clipping or bad sound. When the sound in speakers stops, the sub stay on playing.
This same problem is happening to me
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Same problem here. Bluesound always jumps in to say it's signal related when it's not. To be taken seriously they need to fix this problem and stop blaming everyone's signal. Nothing else on the system is having problems and constantly cutting out - only the node. There are complaints like this all over the internet. And this device wasn't cheap.
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Check out our network troubleshooting guide at www.bluesound.com/network101 or select Help, Send Support Request in the BluOS App and our Support Crew can review your log file and provide some tips unique to your environment.
Without a log file Lindsay, we cannot rule out that it isn't related to your network, which is the root cause in the vast majority of cases. Please go ahead and send us one so we can look closer at your issue.
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Have had my new powernode for just over a month and the last few days it has done the same, cuts out and no sound from the main speakers, Powered sub still gets sound but is powered. My speakers are below, they are Martin Audio, could these be the problem, sensitivity is medium around 90db. Powernode is connected via ethernet. Was working perfectly before, did have issues with it plugged into an e arc HDMI connection as it also used to cut out. Please help!!
https://jansen.nz/product/martin-5%22-cdd-speaker-100w-8-ohm-black-16618.htmx
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How do I send a log file?
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Hi Patrick
Your log file is automatically attached when you select Settings, Send Support Request from the Home Page of the Mobile App or Help Send Support Request form your Windows or macOS App.
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I have had the same problem with ears sound dropping out after 10 minutes or so. Hitting mute or volume brings it straight back. Some say remote issue in TV. Not convinced. Lots of comments refer to cable quality. I will try upgrading. But I may end up dumping the Powernode. Frustrating.
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