Bluesound Powernode - sound cutting out

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16 comments

  • Official comment
    Tony W.
    Product Support Manager

    Audio dropouts are almost always network signal strength related. Check out our network troubleshooting guide at www.bluesound.com/network101 or select Help, Send Support Request in the BluOS App and our Support Crew can review your log file and provide some tips unique to your environment.

  • ALI NAQVI

    Hi - thanks. The same problem has arisen again when I tested it again this morning with an excellent wi-fi signal. I have sent you some support requests via the App so hopefully you will be able to review what's happening via the log file and help with a diagnosis and some advice. Thanks again. Ali

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  • Mark T.
    Sr. Support Crew Member

    Hi Ali,

    I saw your ticket in our ticketing system. A member of our support team will reach out to you shortly.

    Thanks for #LivingHiFi

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  • Tom Erik Bakkene

    Hello. I experience the exact same as Ali described one year ago, on my POWERNODE N330 BluOS 3.20.52 and my 1 year old PSB Alpha T20 speakers. Can you please update what was the final answer in Ali`s case? Is it some kind of overload protection that can cause same, or are you still sure it is some kind of network issues

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  • ALI NAQVI

    Morning Tom,

    The guys at Bluesound were very helpful in helping attempt to diagnose the problem and gave me a number of interesting tests to conduct (which I can share with you if you wish by email). The final outcome was that they wanted me to test the Powernode with a friendly retailer's speakers (to see if there was a fault with my speakers) and test my speakers with a new Powernode (to determine if there was a fault in my Powernode). However, I couldn't find a retailer willing to risk me blowing their speakers or damaging a new Powernode with excessive volume! So the final definitive answer still eludes me. 

    However, my view is that there is no fault with either my Powernode or speakers; I think that the Powernode just can't cope with the load at those very high volumes and then cuts out to protect itself because as soon as you reduce the volume it comes back on again. It tends to happen with very bass heavy tracks or if I've got the tone controls set to a high bass level (ie. 4). When the unit is in default tone it tends to only occur when at 75-80% of maximum volume. It really isn't a problem 95% of the time as you would never listen to the unit at those levels normally but occasionally if you want to blast it or a party then it might be a problem. But as long as you know its limits you can manage it and it will still play well loud enough at parties for most people. 

    Hope that helps.

    Ali

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  • Tony W.
    Product Support Manager

    Hi Ali/Tom

    That is not what we said in reviewing your case. We did not detect a hardware fault or protection mode as your Player would have indicated protection by flashing red or turning red in the LED status.

    We determined by the log files you submitted this was a network incident due to insufficient bandwidth from the logs you submitted.

    Tom, please select Help,Send Support Request in the BluOS App so our Support Crew may review your case and environment separately.

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  • ALI NAQVI

    Thanks Tony. I was referring to a later subsequent conversation I had with one of your NAD colleagues as at one stage I was considering upgrading to an M10V2 but they felt that this may not solve my problem.

    It's just weird that it only ever happens at those extremely loud levels. I guess the only way to be definitive about it is for me try it with an ethernet cable as opposed to wi-fi.

    Ali

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  • Tom Erik Bakkene

    Thank you Tony. I have sent in the case #350259 to your team for investigation. Also I can confirm there was no red flashing LED status. The LED was blue all the way during and after the music stopped. 

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  • Jesper Nielsen

    Hi Ali. 

    My Powernode is suddenly dropping out after 2-3 songs fra Spotify. Spotify is still in play mode. When pause and play again, it plays another 2-3 songs. If we do nothing it starts playing again after like 20-30 minutes. 
    I have a similar B&W system on the same network and it does not fallout with Spotify. So network is ok, spotify is ok = Bluesound is not ok.
    I will raise a ticket as well. 

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  • Seppi Evans
    Hi-Res

    Jesper, best remove you email address otherwise you may find yourself being spammed. Bluesound will be in touch directly if you have raised a ticket.

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  • Petter Hansen

    Hi All.

    I have the same problem with my Powernode, and it is not because of network dropouts. The box is not warm or no clipping or bad sound. When the sound in speakers stops, the sub stay on playing.

    BluOS is 4.2.6

    Speakers are Klipsch RF63 and Klipsch R-115SW

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  • Jesper Nielsen

    My problem is solved by powering off and on. Try check the diagnostics. If the signal strengt is too low it is not necesserely due to bad wifi signal. Reboot helps but signal strength weakens almost every day.

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  • Tom Erik Bakkene

    Just an update in my case above. I tried all kind of advices given from the very supportive Bluesound Support Team but gave up in the end. Whatever I tried, my POWERNODE dropped out the sound at high level - without any sign of overload. Now I have a new Bluesound NODE X instead and a separate power amplifier. Exact same network as before. And as I thought - no more problems. So whatever the problem is - I still belive it is inside the Powernode unit. 

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  • Damon Sorrentino

    > I have the same problem with my Powernode, and it is not because of network dropouts. The box is not warm or no clipping or bad sound. When the sound in speakers stops, the sub stay on playing.

    This same problem is happening to me

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  • Lindsay Brown

    Same problem here. Bluesound always jumps in to say it's signal related when it's not. To be taken seriously they need to fix this problem and stop blaming everyone's signal. Nothing else on the system is having problems and constantly cutting out - only the node. There are complaints like this all over the internet. And this device wasn't cheap.

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  • Tony W.
    Product Support Manager

    Check out our network troubleshooting guide at www.bluesound.com/network101 or select Help, Send Support Request in the BluOS App and our Support Crew can review your log file and provide some tips unique to your environment.

    Without a log file Lindsay, we cannot rule out that it isn't related to your network, which is the root cause in the vast majority of cases. Please go ahead and send us one so we can look closer at your issue.

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