Windows BLu OS app does not work

Answered
petervanderschaar

I can’t open my windows BluOS  app (3.18.0 ) anymore. It gets stucks saying “looking for players”  I have uninstalled and reinstalled the app. Rebooted computer.  Problem persists. (Windows 10 Microsoft surface 7)     Using the android app on my cell phone does not cause any problems     What should I do        Android is on same network as Windows computer

Peter 

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Comments

17 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    I have escalated your request to our Support Crew - they will be in touch via e-mail.

    This is likely caused by a network issue so a router reboot should usually resolve it. 

  • Sophie Coorevits Werk

    We have the same problem ? Mvg Sophie

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  • Peter O'Gorman

    I'm afraid to say that I have had that problem also.

    It started about two three weeks ago and have never had problems before,

    I would be interested in hearing the solution,

    Thanks Peter O'Gorman

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  • Sophie Coorevits Werk

    Dear, we did all the steps but it still doesn't work !!! It's still looking for players. ?! Unplugging the boxes is not possible because they are in our ceiling. Our network is ok because everything else in the pharmacy works normally. 

    On our iphone the app works . What can we do more to let it work on our pc with windows? 

    On our mac pc it's also the same problem . 

    kind regards

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  • Peter O'Gorman

    My issue is on a Samsung S20 phone and as soon as I turn the wireless off and then back on again I can connect but I never had this issue before.

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  • Craig Jacko

    The latest combo of BluOS 3.18.7 and desktop controllers 3.18.0 broke a ton of basic functionality. I have the same problem with desktop controllers not loading.

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  • Sophie Coorevits Werk

    @Craig Jacko. Do you have a solution for the problem ? 

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  • Craig Jacko

    Nope - currently waiting on support. I got this message from them this morning. It is honestly absolutely ridiculous to have such a low level of QA in place at this price point that functionality as core as desktop controllers completely breaks with an update. 

     

    We do not have any significant updates to provide at this time.  From what I have heard, we have had some success with replicating the behaviour.  We are still working on a solution.
     
    I hope to have more info soon.

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  • Sophie Coorevits Werk

    So we just have to wait ?! Please keep us updated and we hope it will be repared soon .

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  • Emre B.

    Same problem here. It seems these days nothing is solved by the BluOS crew anymore. Have many problems already on different topics for many months.

    No solutions , no answers. Very bad support. Will finally give my Node back and look elsewhere I guess  

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  • Mark T.
    Sr. Support Crew Member

    Hi Emre,

    I do not see any old and new support tickets from your account. Can you send us a support request to support@bluesound.com

    Thanks for #LivingHiFi

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  • Emre B.

    Hi Mark,

    I had an open ticket for crackling sound , which couldn't be solved. And after I returned my N130 and got another N130 the problem again was there. Instead of endless loops with your support I put it here in the community. 

    I had another ticket for very bad image qualities on your TuneIn source. The TuneIn app itself and also Yamaha Musiccast have perfect image quality. Yours is very bad pixeled.  Also after many emails I gave up on that one too. 

    The same for bad image quality for my library albums from my synology NAS. The apps of Linn, Lumin, Foobar2000, Yamaha Musiccast, have perfect images. But yours is very bad again. Had some discussion about pixel sizes. But that is nonsense, has nothing to do with that. I have to reindex every once in a while anyway, cause images get lost. That never happens with DLNA , but unfortunately BluOS doesnt support UPnP and  DLNA, nobody knows why?

    So your help is let's say it that way: limited. The same now with your Windows app. Doesn't work for weeks/months. 

    Why do you have a community and support if it doesnt solve anything? 

     

     

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  • Emre B.

    Windows problem is now solved with latest update. Thanks

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  • Mark T.
    Sr. Support Crew Member

    Hi Emre,

    Glad its all fixed up on your end.

    Thanks for being patient and for #LivingHiFi

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  • Mike K.
    • Edited

    Same problem here.

    Update: Re-booting the router resolved the issue (for now).

    Update: Now player is no longer found.  Do you have to reset your router every day in order to use this app?

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  • Emre B.

    Bluesound and NAD are far away from efficient problem solving. They just ignore you with your problems. Interesting to see this opinion is shared on different community chats and posts. And that's a pity. Cause active users are always the best source to find out all kinds of problems and finally satisfed users. 

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  • Craig Jacko

    This problem has resurfaced for me since adding a Hub to my system. No amount of network reboots and Bluesound product reboots will fix the problem. 

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