Qobuz playlist does not load on my iPhone but does load in Windows
Answered
Ok this is frustrating my PC windows machine can load all of my Qobuz playlists but my iPhone only loads like 3 lists. So it does work with 20% of my music not my main playlists i use 100% of the time. I tried resetting my internet router, logging off of Qobuz then unplugging the machine, rebooting my iPhone then re-logged on back into Qobuz through the phone...nothing resets it. Just can still play partial playlist..The names of all my playlists do load but when you drill into them the songs do not pop up and it says loading forever until the phone shuts down. BLUESOUND you need an iPhone update STAT!!! This is unacceptable and I will submit a complaint to the better business bureau if this is not resolved soon becasue I can't play my music anymore with your streamer.
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Official comment
UPDATE!
Thank you for your continued patience - we have been able to resolve this issue in the BluOS Lab and have sent an update to the Apple App Store for release. That process takes about 3-5 days. You should see an updated iOS release early next week (about May 17th - give or take a day) which should resolve this issue.
Just a reminder Android and the BluOS App for Windows and macOS were not affected.
We do apologise for the inconvenience.
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This is I believe what is happening to me however I'm using a iMac. I wasn't sure what was going on if it was something with my internet, a CAT6 cable, network hub or what but I am seeing this same issue. On the iPhone app I can load almost all of the playlists however there are some that just don't ever load.
And after readying your post I opened the iMac app and the playlists load just fine but on the iPhone it will not.
I've done similar things such as rebooting the Node but still the same thing happens.
HELP!!!!
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Hi Don
Qobuz made some changes to their internal API that we implemented in this release. Please select Music Services from the BluOS App's Navigation drawer and log out of Qobuz. Select Help, Diagnostics, Reboot. Once your player has restarted and the LED is blue again, please wait two or three minutes and then go back into Music Services and log back into Qobuz.
This will reset your authentication token with the Qobuz Servers. If problems persist, please select Help, Send Support Request so we may get a closer look at the event log of your player.
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I logged off, rebooted, logged back in and Playlists still won't load on my iPad or iPhone
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Same issue, noticed it about a week ago. Can't access all Quboz recommended playlists on my iPad (I specifically test Quboz' 'Nick Lowe' playlist.
I deleted and reloaded the iPad app. I executed Tony W's BluOS and Bluesound Node procedure.
Seems to be IOS (iPad) specific. I can access the playlist on my Mac, start it and obviously control the songs on my iPad. Similarily going to Quboz app on iPad I can load the playlist.
I did delete and re-install the BluOS iPad app (as well as the Quboz app) just to be complete.
Just can't access a majority of Quboz ...
Actually it one of my prime uses of Bluesound (Quboz playlists controlled by iPad) so I'd love to get it fixed
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I’m having issues since last weeks update with Qobuz, I don’t use playlists but I’m getting dropouts now, never had this problem before. I use an iPad Air as control.
what have Bluesound done?
Can they reverse this last update as seems to be causing a lot of issues. I know others are also having issues with dropouts when using Qobuz on the Node2i and new Node.
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UPDATE:
We have identified an issue with Qobuz playlists not loading when using certain iPhone and iPad models with the BluOS Controller App 3.18.0. This is not affecting Android or PC users. We have been able to resolve the issue here in the BluOS Lab. Look for an iOS App update to 3.18.1 for your iPhone or iPad in the coming days to resolve this issue. See Help, About in the App Navigation Drawer to check your version.
We sincerely apologise for the inconvenience.
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We have identified an issue with Qobuz playlists not loading when using certain iPhone and iPad models. This is not affecting Android or PC users. We have been able to resolve the issue here in the BluOS Lab. Look for an iOS App update to your iPhone or iPad in the coming days to resolve this issue.
We sincerely apologise for the inconvenience.
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FYI... if it helps, my issues were with
iPad Air3, IOS 15.4.1
iPhone 11Pro, IOS 15.4.1
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I’m still having problems with dropouts on Qobuz. I have done the sign out and reboot but still the same, in fact it seems to be getting worse, 5 or 6 times in 2 hours, getting very fed up with it.
When will this be fixed, this only started after the last update last week.
Is there a update planned?
Im using iPad Air3. 15.4.1
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OK further to my previous post, I see there will be an Apple update, will have to wait for that.
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Still no apple update, when will this happen? Losing patience with this, last night dropouts all the time.
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Still no apple update, when is this going to happen? Still have issues with streaming Qobuz, this only started after the 26 April update.
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Thanks for your continued patience - we do apologise for the undue delay but will keep you posted as updates become available...
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And still no update. My device been a brick for the last couple of weeks after the update. It's mind blowing that this fix is not your number one priority. It only worked for 7 days since I bought it. Luckily I still have 3 days to return it back as it's not fit for purpose. Should have bought CA CXN from the beginning.
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UPDATE!
Thank you for your continued patience - we have been able to resolve this issue in the BluOS Lab and have sent an update to the Apple App Store for release. That process takes about 3-5 days. You should see an updated iOS release early next week (about May 17th - give or take a day) which should resolve this issue.
Just a reminder Android and the BluOS App for Windows and macOS were not affected.
We do apologise for the inconvenience.
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Thanks Tony. Will this solve my issue with dropouts when streaming Qobuz?
My issue has nothing to do with playlists.
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Audio dropouts are almost always network signal strength related. Please review our network troubleshooting guide at www.bluesound.com/network101. If problems persist, please select Help, Send Support Request in the BluOS App so our Support Crew can review your log file and help troubleshoot your network environment.
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Only started happening after the last update, 26 April. Never had any trouble in the previous 2 years.
I don't use wireless.
could this be to do with the other issue with security which some users are having?
Other users in the UK are also having the same issue with Qobuz but only when using the Node. They can play Tidal or Spotify on the Node without any problems. They can play Qobuz on a pc or phone without any issues, so I suspect that network is not the issue. You say Qobuz made some changes? All I know, soon after the last update I started having problems, nothing else had changed.
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Ray,
I have the same issue with "Recommended Playlists" not loading the past week or so. I initially though it was a Qobuz issue and was bugging them (Sebastien) about this. Good to know now that it is a BluOS issue. May have been a good idea for BluOS to email users about this issue. The iPhone/IPad app, I'm sure, is accessed by half the users.
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Some people have given up with Qobuz due to unresolved issues using a Node. Some have gone to Tidal, some have got rid of the Node. BluOs had a good reputation for its software but this last update has caused a lot of problems. Not sure if the Apple update will solve my issue or not, will have to see.
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There is an Apple update today, will this fix the issues with Qobuz and Apple devices?
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5/16/22 - Version 3.18.7 for my Mac will load all Quboz playlists
5/16/22 - Version 3.18.7 for IOS (iPhone 11Pro) still will not load selected Quboz playlists
5/16/22- Version 3.18.7 for IOS (iPad Air3) still will not load selected Quboz playlist
I did not see any Apple updates on the App Store, 3.18.7 is listed a being posted 2 weeks ago
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Hi,
Updated iPhone to IOS 15.5 today. Still cannot load majority of Recommended Playlists.
Waiting for BluOS update.0 -
@Jmarg1950 the iOS update is nothing to do with Bluesound, the Bluesound App update is due anytime soon so keep checking the iOS App Store for updates.
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@ Seppi Read the comments by Tony above, he said "You should see an updated iOS release early next week (about May 17th - give or take a day) which should resolve this issue."
Do you work for Bluesound?
It was the last BluOs update that has caused all the problems.
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@Ray Jazz
Please read the post I was responding to again, the user updated to iOS 15.5 not the Bluesound App. TonyW is referring to the Bluesound iOS App update.
Regardless, 3.18.1 is available now on the App Store,
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Well it was not at all clear. So it is not an iOs update. So we will have to wait for BluOs app update in the Apple store?
It would help if Bluesound laid out exactly what is happening and what users need to do.
Won't Bluos just do an update on their devices?
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Im on 3.18.7
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3.18.7 is BluOS - think firmware for the hardware, comes from Bluesound servers.
3.18.1 is the latest Bluesound iOS App - think controller and was released earlier today and gets released by Apple on the App Store.
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