Qobuz Playlist do not load

Answered
Patrick E
Hello, im new with bluos. i connect my Qobuz account, but if i select a favorite playlist i see only a spinning cirlce „load“ . if i search a song i can play it.
2

Comments

16 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager
    • Edited

    UPDATE:

    Thank you all for your patience - we have been able to replicate the issue here in our Quality Assurance lab. The issue is only affecting iOS-based users. If you are on an Android device (including Kindle) or using a PC (Windows or Mac) - your playlists should load.

    We hope to release an update to the BluOS Controller App for iOS to resolve this issue in the coming days.

    We again apologise for the inconvenience.

  • Patrick E

    Hello, who of you uses BluOS with Qubuz on a Node?

    Can you play playlists without any problems ?

    3
  • Tony W.
    Product Support Manager
    • Edited

    Hi Patrick

    In the BluOS App, under Music Services, please log out of QoBuz. Select Help, Diagnostics, Reboot to restart your player. Once restarted, log back into QoBuz.

    If problems persist, please select Help, Send Support Request so our Support Crew can review your log file.

    0
  • Yannick
    • Edited

    I’ve the same issue with Qobuz since some days. The playlist used to work well but not anymore - issue with the new firmware?

    5
  • Forwardjulius

    Same issue here as Patrick & Yannick - Qobuz playlists not loading when using BluOS app to stream via node.
    TIDAL playlists DO work via BluOS however - so this is a Quboz (compatibility) issue

    The ‘reboot’ help suggestion does not solve it btw

    3
  • Kirill

    Can confirm. Qobuz playlists are not working on mobile app. Works fine on PC though. So I can't use playlists on the phone any more, you just killed the whole concept of network streamer with this update. Unbelievable.

    3
  • david goffin

    same here.  tried all of the recommends in the support stack.  nothing.   only 3 of my 20 playlists load on my iphone and ipad.   Yet, ALL LOAD on my Mac.   PLEASE FIX

    3
  • K turner

    Same here - Qobuz playlists not loading on iPhone and iPad since latest update

    3
  • david goffin

    anyone find any solutions?  Bluesound has not replied to me

    2
  • Bruce Lavanne Nicholas

    Same here.  Can’t load playlist from Qobuz.  Tried rebooting, deleted the app reloaded. Nothing wprks

    1
  • Forwardjulius

    Blusound replied: to me:
    Quboz via node cannot load playlists of more than 20 tracks since last update.
    No ETA of fix.

    0
  • Tony W.
    Product Support Manager

    Thank you all for your patience- we have been able to replicate the issue here in our Quality Assurance lab and the NEW API provided by Qobuz loading more than 30 songs from a playlist. We are investigating and hope to release an update as soon as possible.

    Thank you for your patience.

    0
  • Tony W.
    Product Support Manager

    Thank you all for your patience - we have been able to replicate the issue here in our Quality Assurance lab. The issue is only affecting iOS-based users. If you are on an Android device (including Kindle) or using a PC (Windows or Mac) - your playlists should load.

    We hope to release an update to the BluOS Controller App for iOS to resolve this issue in the coming days.

    0
  • Steeve
    • Edited

    It's been 8 days now, and still no update to the BluOS Controller App for iOS (to run my T778).
    I'm starting to loose faith in BlueSound / NAD, and I've been a NAD customer for the past 40 years. Sad :(

    0
  • Sylvain B

    Same problem with the qobuz playlists... I think I'm going to send my NODE back... too bad...

    1
  • Tony W.
    Product Support Manager

    We do apologise for the undue delay - please follow this thread for news on an iOS update as it becomes available; https://support1.bluesound.com/hc/en-us/community/posts/5803990364567

     

    -1

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