Comments

11 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Do you also have the Bluesound SOUNDBAR along with your sub? If so, I would suggest you go into the app, open the Settings > Audio Settings for SOUNDBAR and within the Subwoofer section, you would see Subwoofer Delay. Please lower the delay to see if this helps.

  • Robin Holmlund

    The delay changes over time. Så any adjustment is not going to fix the problem. It helps if i stream spotify via chromecast. But not if i chose to play spotify direct on blusound. I have only blusoundbar and qireless sub. 

    0
  • Mark T.
    Sr. Support Crew Member

    Please send support request using the BluOS app, BluOS App >> Help >> Send Support request. This way we can review the diagnostic logs from your Bluesound Players.

    Thnaks for living HiFi!

    0
  • Jens Damgaard

    Hi Robin,

    Was this ever fixed? 

    The sync between my soundbar and subwoofer keeps screwing up as well, and every time I have to turn the sub on/off to get it back.

    /Jens

    0
  • Tony W.
    Product Support Manager

    Please see this Help Centre Article and try toggling the Phase setting; https://support1.bluesound.com/hc/en-us/articles/360054845114

    If problems persist, please select Help, Send Support Request in the BluOS App.

    -1
  • Robin Holmlund

    No this is not fixed. i cant play spotify direct to my soyndbar+sub. It does not help change settings of the phase? Dont really know how that would change anything . It only changes the spekaer. This is a software issue. 

    It works fine when i stream via chromecast-hdmi to blusound. 

    0
  • Robin Holmlund

    And yes, i have send helg send support request a while ago. 

    0
  • James Connor

    I am having this same issue daily with a pulse soundbar plus and a wired sub via rca.

    Toggling sub on and off with the blusound app fixes it.

    This has to be a bluesound issue.

    0
  • Robin Holmlund

    Yep, blusound has several issues. Both this and that The wireless sub losing connection now and then. My recommendation is to try another brand.

    1
  • Bodi

    Even hardwired, my SUB+ gets out of sync every day. Toggle the SUB+ off/on resolves the issue.

    @Bluesound, we're still waiting for the FASTER development cycles which you stated you would get with V4 so you can fix our BUGS.

     

    0
  • James Connor

    Yeah my sub drift is with a wired sub to soundbar+

    They finally fixed surround speakers dropping off and now I have this, getting very frustrated with this system.

    0

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