Subwoofer gets out of sync Spotify

Answered

Robin Holmlund

• March 31, 2022 16:49

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 01, 2022 11:55

  Do you also have the Bluesound SOUNDBAR along with your sub? If so, I would suggest you go into the app, open the Settings > Audio Settings for SOUNDBAR and within the Subwoofer section, you would see Subwoofer Delay. Please lower the delay to see if this helps.
• 

  Robin Holmlund

  • April 01, 2022 11:57

  The delay changes over time. Så any adjustment is not going to fix the problem. It helps if i stream spotify via chromecast. But not if i chose to play spotify direct on blusound. I have only blusoundbar and qireless sub. 

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• 

  Mark T.

  Sr. Support Crew Member

  • April 01, 2022 12:29

  Please send support request using the BluOS app, BluOS App >> Help >> Send Support request. This way we can review the diagnostic logs from your Bluesound Players.
  
  Thnaks for living HiFi!

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• 

  Jens Damgaard

  • December 29, 2022 10:16

  Hi Robin,

  Was this ever fixed? 

  The sync between my soundbar and subwoofer keeps screwing up as well, and every time I have to turn the sub on/off to get it back.

  /Jens

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• 

  Tony W.

  Product Support Manager

  • December 29, 2022 11:34

  Please see this Help Centre Article and try toggling the Phase setting; https://support1.bluesound.com/hc/en-us/articles/360054845114

  If problems persist, please select Help, Send Support Request in the BluOS App.

  -1
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  Robin Holmlund

  • December 30, 2022 06:09

  No this is not fixed. i cant play spotify direct to my soyndbar+sub. It does not help change settings of the phase? Dont really know how that would change anything . It only changes the spekaer. This is a software issue. 

  It works fine when i stream via chromecast-hdmi to blusound. 

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  Robin Holmlund

  • December 30, 2022 06:10

  And yes, i have send helg send support request a while ago. 

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