Why when the internet is down you cannot play music from the Vault?

Gregory Carriere

• February 03, 2022 11:47

Experienced an whole system outage with our internet provider (tv and internet) this morning so tried to listen to some tracks on the Bluesound system from the Vault but could not get anything to work….Wi-Fi was working just no access to the internet but seems one should still be able to listen to music stored on the Vault….. Am I missing something here?
Thanks

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  Bjørn Ulvik

  Hi-Res

  • February 03, 2022 14:36

  https://support1.bluesound.com/hc/en-us/articles/200898267-Does-my-Bluesound-Player-require-Internet-Access-to-work-

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  Gregory Carriere

  • February 03, 2022 18:50
  • Edited

  Thanks for the reply, I read the article and unless I am missing something...the article does not say that a connection to the internet is needed to play tracks stored in the Vault.  So again why was I not able to access the tracks stored in my Vault when the access to the internet was down (Wi-Fi was still working)?

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  Bjørn Ulvik

  Hi-Res

  • February 03, 2022 19:13

  You're not missing something. Bluesound players will (and do) work without connection to the "internet".
  
  In short; You were not able to access your Vault because your internal network was not functioning as it should.
  Why it wasn't functioning as it should? I believe that question should be asked to your network equipment provider.

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  Gregory Carriere

  • February 03, 2022 19:25

  Hmmm… I do remember being able to “see” the players  (have five plus the Vault) but could not play a track on the one for the room I was in at the time.  Next time we lose the internet (pretty rarely) I will try that again and see what happens………

  Thanks

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  Bjørn Ulvik

  Hi-Res

  • February 03, 2022 19:31

  For testing, just unplug the "internet" and see what happens. If it's a router with an internal switch everything on the "inside" should work.

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