Why when the internet is down you cannot play music from the Vault?

Answered
Followed by 4 people
Gregory Carriere

Experienced an whole system outage with our internet provider (tv and internet) this morning so tried to listen to some tracks on the Bluesound system from the Vault but could not get anything to work….Wi-Fi was working just no access to the internet but seems one should still be able to listen to music stored on the Vault….. Am I missing something here?
Thanks

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Comments

8 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    Hi Jason, Bluesound device including the VAULT do play local music when there is no Internet connection, if I unplug my WAN lead that goes to the ONT I am still happily browsing and playing local music.

    You Router however might not be so forgiving and routing goes to pot when the interface to the Internet goes. I have a mesh Wi-Fi system that needs the Internet to function, after a few minutes disconnected all Wi-Fi and Routing through the mesh devices stops, luckily this gives me enough time to enable Wi-Fi on my main Router and this keeps my local network running.

    Would suggest you contact Bluesound support for assistance.

  • Bjørn Ulvik
    Hi-Res

    https://support1.bluesound.com/hc/en-us/articles/200898267-Does-my-Bluesound-Player-require-Internet-Access-to-work-

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  • Gregory Carriere
    • Edited

    Thanks for the reply, I read the article and unless I am missing something...the article does not say that a connection to the internet is needed to play tracks stored in the Vault.  So again why was I not able to access the tracks stored in my Vault when the access to the internet was down (Wi-Fi was still working)?

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  • Bjørn Ulvik
    Hi-Res

    You're not missing something. Bluesound players will (and do) work without connection to the "internet".

    In short; You were not able to access your Vault because your internal network was not functioning as it should.
    Why it wasn't functioning as it should? I believe that question should be asked to your network equipment provider.

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  • Gregory Carriere

    Hmmm… I do remember being able to “see” the players  (have five plus the Vault) but could not play a track on the one for the room I was in at the time.  Next time we lose the internet (pretty rarely) I will try that again and see what happens………

    Thanks

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  • Bjørn Ulvik
    Hi-Res

    For testing, just unplug the "internet" and see what happens. If it's a router with an internal switch everything on the "inside" should work.

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  • Jason

    As far as I know there is no way to access music on the Vault without a working internet connection. It's very dumb. It seems close to pointless to embrace "physical" media by storing all your ripped media onto a box, but that box becomes completely useless when the internet goes down.

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  • Jason

    Thank you for your response, I appreciate it and I'll look into it. Maybe I was jumping the gun and I'll try to tinker with different things.

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