PowerNode 1 no sound

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Trevor Harvey

• October 05, 2021 13:53

Hi despite a few resets and checking the obvios my powernode now sends no signal to the speakers.

Anyone had similar and manage to get it repaired? 

Tried to submit a support call through the app, but got no confirmation mail so positing here as well.

Bought shortly before the 2nd Gen was launched and used regulalry since then.

A few issues along we the way but we miss it.

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• Official comment

  

  Sam R.

  • October 05, 2021 18:30

  Please reach out to the support crew via support@bluesound.com so they can help you out further. 

  In the meantime, I'd also do the following: disconnect your POWERNODE from its power source as well as disconnect the speaker cable for a day (at least 24hrs). Afterwards, try playing music again from it (Radio Paradise would be the best test) starting at a low volume and slowly turning up to see if you get any audio.

  Regards,
  Sam R.

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  Milorad D

  • November 02, 2021 03:33

  I have exact issue with my powernode gen 1. Resets or unplugging for a day did not help. It appears that connectivity is good and I can play the content from my services, but there is no sound coming out of the speakers. @Trevor Harvey - Have you found any solutions yet?

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  Tony W. - Product Support Manager

  • November 02, 2021 12:13

  Please reach out to the support crew via support@bluesound.com so they can help you out further. 

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