PowerNode 1 no sound

Answered

Trevor Harvey

• October 05, 2021 13:53

Hi despite a few resets and checking the obvios my powernode now sends no signal to the speakers.

Anyone had similar and manage to get it repaired? 

Tried to submit a support call through the app, but got no confirmation mail so positing here as well.

Bought shortly before the 2nd Gen was launched and used regulalry since then.

A few issues along we the way but we miss it.

0

• Official comment

  

  Sam R.

  • October 05, 2021 18:30

  Please reach out to the support crew via support@bluesound.com so they can help you out further. 

  In the meantime, I'd also do the following: disconnect your POWERNODE from its power source as well as disconnect the speaker cable for a day (at least 24hrs). Afterwards, try playing music again from it (Radio Paradise would be the best test) starting at a low volume and slowly turning up to see if you get any audio.

  Regards,
  Sam R.
• 

  Milorad D

  • November 02, 2021 03:33

  I have exact issue with my powernode gen 1. Resets or unplugging for a day did not help. It appears that connectivity is good and I can play the content from my services, but there is no sound coming out of the speakers. @Trevor Harvey - Have you found any solutions yet?

  1
• 

  Tony W.

  Product Support Manager

  • November 02, 2021 12:13

  Please reach out to the support crew via support@bluesound.com so they can help you out further. 

  0
• 

  Matthew

  • January 25, 2023 04:17
  • Edited

  HI All,

  I have a similar issue. I leave my N150 unplugged when I am not going to use it for a few days and recently I cannot get any output when I plug it back in and power up. On power up, solid red LED for a while then Blue. Player shows in the App, library all there etc etc but despite App icons showing as playing track no output. It is not the wiring as I did get everything working by restarting with everything unplugged and carefully reconnecting the speakers once the Node was up and running. As soon as I restart the system again I am back to the same issue.

  Support have suggested going to a dealer but before I go that last resort I wonder has anyone got any ideas?

  0
• 

  Seppi Evans

  Hi-Res

  • January 25, 2023 10:12

  Matthew, does sound like you need to take it to a dealer, personally I would perform a factory reset as you have nothing to loose.

  0
• 

  Tijn de Jong

  • March 19, 2023 10:48

  Hi, I have got the same issue. Has anyone got it resolved?

  0
• 

  Seppi Evans

  Hi-Res

  • March 19, 2023 11:08

  Try a factory reset then if no joy take to your local dealer.

  0

Please sign in to leave a comment.