SUBWOOFER SUDDENLY NOT WORKING

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4 comments

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    Seppi Evans

    Firstly try not a reboot but remove the power for five mins, beyond that submit a ticket. From the Bluesound App select Help…Send Support Requst.

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    Philip Gissen

    Thank you.  I have done both.  The first did not change the output.  The second delivered a condemnation of my subwoofer and deflection of the issue. Bluesound accepted no responsibility for the problem although, according to the internet, it is rather prolific.  I was hoping someone may have a solution.  Thanks again.

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    Seppi Evans

    If they did not suggest a factory reset it’s something I would personally try, you will loose all your setting etc. unless you have more than one Bluesound device so be warned. All your network shares and music subscriptions would need to be entered again.

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  • Philip Gissen

    In reviewing your Support Request history, I was unable to locate any request regarding a Sub-Woofer issue. Please submit a new request selecting Help, Send Support Request in the App. Please make the subject "ATTN TONY; #xxxxxxx" referencing your Request Number so I may escalate your issue. 

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