SUBWOOFER SUDDENLY NOT WORKING

Philip Gissen

• August 07, 2021 16:52

I  have subwoofer issues.  It worked fine for a couple of years and then suddenly the output is minimal.  It's a Velodyne, an excellent powered subwoofer wired into the 2i. It works fine when not using the 2i.  Thus, something is askew with the signal.  Please advise.

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  Philip Gissen

  • August 07, 2021 17:31

  Thank you.  I have done both.  The first did not change the output.  The second delivered a condemnation of my subwoofer and deflection of the issue. Bluesound accepted no responsibility for the problem although, according to the internet, it is rather prolific.  I was hoping someone may have a solution.  Thanks again.

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  Tony W.

  Product Support Manager

  • August 10, 2021 12:47

  Philip Gissen

  In reviewing your Support Request history, I was unable to locate any request regarding a Sub-Woofer issue. Please submit a new request selecting Help, Send Support Request in the App. Please make the subject "ATTN TONY; #xxxxxxx" referencing your Request Number so I may escalate your issue. 

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