SUBWOOFER SUDDENLY NOT WORKING

Philip Gissen

• August 07, 2021 16:52

I  have subwoofer issues.  It worked fine for a couple of years and then suddenly the output is minimal.  It's a Velodyne, an excellent powered subwoofer wired into the 2i. It works fine when not using the 2i.  Thus, something is askew with the signal.  Please advise.

1

• Official comment

  

  Seppi Evans

  Hi-Res

  • August 07, 2021 17:18

  Firstly try not a reboot but remove the power for five mins, beyond that submit a ticket. From the Bluesound App select Help…Send Support Requst.
• 

  Philip Gissen

  • August 07, 2021 17:31

  Thank you.  I have done both.  The first did not change the output.  The second delivered a condemnation of my subwoofer and deflection of the issue. Bluesound accepted no responsibility for the problem although, according to the internet, it is rather prolific.  I was hoping someone may have a solution.  Thanks again.

  1
• 

  Seppi Evans

  Hi-Res

  • August 07, 2021 17:34

  If they did not suggest a factory reset it’s something I would personally try, you will loose all your setting etc. unless you have more than one Bluesound device so be warned. All your network shares and music subscriptions would need to be entered again.

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• 

  Tony W.

  Product Support Manager

  • August 10, 2021 12:47

  Philip Gissen

  In reviewing your Support Request history, I was unable to locate any request regarding a Sub-Woofer issue. Please submit a new request selecting Help, Send Support Request in the App. Please make the subject "ATTN TONY; #xxxxxxx" referencing your Request Number so I may escalate your issue. 

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