NAD T758 V3i ethernet network connection

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    Tony W. - Product Support Manager

    Hi Dave

    Our friends at NAD Electronics tell us this Tripp Lite USB Adapter is the official supported adapter you are looking for. If you have issues, please contact support@nadelectronics.com 

     

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  • Avatar
    Dave Chawner

    Hi Tony,

    It's all a bit confusing......I have read from this webpage....

    USB to ethernet adapter on NAD T758 v3 - Discussion (bluesound.com)

    ......that ASIX chipsets are supported by NAD.

    Quote "BluOS supports these common chipsets in the USB to Ethernet adapter:
    • ASIX AX88xxx Based USB 2.0 Ethernet Adapters
    • ASIX AX88179/178A USB 3.0/2.0 to Gigabit Ethernet"

    However, the TrippLite adapter I have tried and which was suggested by NAD, doesn't seem to work. When it is connected to a Windows 10 PC, the hardware checker utility I use reports that it has a Realtek chipset.

    I would assume NAD must incorporate a driver for one or the other chipsets.

    Is the network interface of the T758, either WiFi via USB or Ethernet via USB, down to NAD software or BluOS software?

    I have sent a message to Sam at NAD support, but still awaiting a response.

     

     

     

     

     

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  • Avatar
    braino

    I own the NAD T758 V3i and have connected ethernet to the BluOS module that is plugged in to the USB port on the rear of the receiver. There is an ethernet port on the end of the dongle. Do you have a different unit?

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  • Avatar
    Dave Chawner

    Hi braino,

    The USB hub I have has just 4 USB sockets on it but no ethernet port, so seems to be a different type.....strange!

    Was the hub you are using supplied with the T758 or did you source it separately? Can you give me a model number for the hub and maybe send a picture? How does the T758 select between the ethernet connection and a wifi connection if you have a WiFi dongle attached?

    I'd be interested to know what ethernet chipset your hub uses. Can you check that by connecting the hub to a Windows 10 PC?

    Many thanks for any information you can send!

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  • Avatar
    braino

    Yes this came in the box with the T758 v3i. Are you sure you have the v3i? Here are photos of the dongle. Sorry no Win 10 computer here to check on. Looks like it's this one:

    https://www.ugreen.com/products/usb-3-0-hub-with-gigabit-ethernet

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  • Avatar
    Dave Chawner

    Hi braino,

    Many thanks for the pictures. Yes, it is the V3i model.

    Your picture has given me some key information. UGREEN use the ASIX chipset in their USB to Ethernet adapters and I have just confirmed the 20265 hub you have also uses the ASIX chipset. 

    Many thanks again!

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    Dave Chawner

    Hi braino,

    By the way, can I ask which country you are in? I'm in the UK. 

    I'm interested to know why NAD have supplied different hub versions.

    Can I also ask roughly when did you get your T758?

    Many thanks,

    Best regards.

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  • Avatar
    Tony W. - Product Support Manager

    Hi Dave

    The part may vary not by location but by manufacturing run - as mentioned, please contact support@nadelectronics.com to troubleshoot

     

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  • Avatar
    Dave Chawner

    Hi Tony,

    I sent some emails to support@nadelectronics.com on Monday, but have yet to receive any acknowledgement or reply. Are they open and working?

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  • Avatar
    braino

    By the way, can I ask which country you are in? I'm in the UK.

    I'm interested to know why NAD have supplied different hub versions.

    Can I also ask roughly when did you get your T758?

    I'm in Canada. Bought the 758 v3i in late October 2020.

     

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  • Avatar
    Dave Chawner

    Interesting, we bought ours at about the same time!

    Therefore very strange why some T758s supplied with ethernet enabled hubs and some without!

    I'm still awaiting a response from NAD.

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  • Avatar
    Dave Chawner

    Hi braino,

    So, I purchased one of the UGREEN ethernet/usb hubs as you suggested, and hey presto, it works!

    I am now asking NAD why they kept giving me wrong information about adapters and suggesting use of adapters based on the RealTek chipset such as TrippLite, when the current driver in the T758 is apparently for the ASIX chipset.

    Anyway, many thanks for your info, you have saved the day!

    Best regards,

    Dave.

    MODERATOR'S NOTE: Merged from another thread...

    For anyone who might be interested, this is a solution to get recent models of the NAD T758 v3i connected to a network via ethernet cable.

    NAD's suggestion was a TrippLite U236000R USB to Ethernet adapter. I purchased one, plugged it into the hub but nothing happened. The status was still Link Down.

    Our UK dealer, Sevenoaks S & V, contacted NAD Support (somewhere) and suggested a Cable Matters model 202023 adapter. I received one of these, plugged it in but again, nothing happened. The status was still Link Down.

    I then followed the advice of a Canadian customer who suggested the UGREEN USB 3.0 Hub Ethernet Adapter Splitter. I purchased one of these, plugged it in and HEY PRESTO, it worked immediately and connected to my network with an IP address.

    It might be worth noting that the UGREEN USB/Ethernet Hub uses the ASIX chipset.

    The Tripplite and the Cable Matters adapters both use the RealTek chipset.

    It would appear that NAD T758 v3i products sold in recent months both in Canada and the UK have the ASIX driver built in and NOT the RealTek driver.

    https://helpdesk.bluesound.com/discussions/viewtopic.php?t=4559

    I look forward to further explanation from NAD/Bluesound........Sam / Tony?

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  • Hi Dave

    Needless to say, we are updating our Support Documentation internally and are investigating with our friends at NAD QA. Long story short, glad to hear you are up and running.

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