NAD M10 screen problem

Answered

Carljohan Nordberg

• November 24, 2020 20:22

Dear Bluesound, I have a NAD M10 and today two white lines appeared on the screen. I have tried to reboot the unit but the problem still remains. It happened after BluOS was updated to version 3.12.13. Are you aware of this kind of problem and hö to solve it? Kind regards, Carl-Johan Nordberg

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• Official comment

  

  Sam R.

  • November 25, 2020 13:10

  Hello Carl-Johan,

  White lines across the screen are not a common or known issue insofar as I have seen; I've updated my M10 to the latest firmware and these lines do not occur. 

  Your case has been escalated. A member of the support crew will be in touch. 

  Regards,
  Sam R.
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  Permanently deleted user

  • November 25, 2020 05:34

  Sounds like same bug that is already in for a few FW versions (stripes, greyish screen, see other posts). So be welcome. BS has not been able to solve. Unplug the unit, wait a minute and power up again. Then everything is back to normal. Usually happens after the unit falls "asleep" and has to wake up again for playback. 

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  Carljohan Nordberg

  • November 25, 2020 07:34

  Hi Ron,

  Thanks for your quick response. If this problem is known and something BS has not been able to solve so far, I will return the product to the store today and buy another brand. To unplug, wait and power again doesnt sound like a permanent solution.

  A product for about USD 3000 must be able to perform better!

  Kind regards,

  Carl-Johan Nordberg

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