Sound bar not completing installation

Answered

Comments

4 comments

  • Official comment
    Avatar
    Sam R.

    Hello Richard, 

    I suppose since it's up on a bracket it may be difficult to run an Ethernet cable temporarily from the Soundbar to your router so it may complete the upgrade/setup process?

    If possible, try that; in the meantime, I've escalated your case so that a member of our support crew may look into this further. 

    Regards,
    Sam R.

    Comment actions Permalink
  • Avatar
    richardwebster581

    Thanks Sam,  Unfortunately I can't connect direct unless I take off the bracket and also the power is via a spur and I don't have a spare cable.   I look forward to hearing from the support crew as it is very frustrating.   Thanks,  Richard

    0
    Comment actions Permalink
  • Avatar
    richardwebster581

    Just to let you know that I solved the problem myself by not using the iPhone app and logging into the website http://10.1.2.3/ and configuring the Wi-fi link manually. I hope it helps if anyone else has the same problem.

    0
    Comment actions Permalink
  • Avatar
    Sam R.

    Thank you for the update, good to know and good to hear you're back up and running. I'll let the support crew know they can close the ticket I created. 

    0
    Comment actions Permalink

Please sign in to leave a comment.