Sound bar not completing installation

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4 comments

  • Official comment
    Sam R.

    Hello Richard, 

    I suppose since it's up on a bracket it may be difficult to run an Ethernet cable temporarily from the Soundbar to your router so it may complete the upgrade/setup process?

    If possible, try that; in the meantime, I've escalated your case so that a member of our support crew may look into this further. 

    Regards,
    Sam R.

  • richardwebster581

    Thanks Sam,  Unfortunately I can't connect direct unless I take off the bracket and also the power is via a spur and I don't have a spare cable.   I look forward to hearing from the support crew as it is very frustrating.   Thanks,  Richard

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  • richardwebster581

    Just to let you know that I solved the problem myself by not using the iPhone app and logging into the website http://10.1.2.3/ and configuring the Wi-fi link manually. I hope it helps if anyone else has the same problem.

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  • Sam R.

    Thank you for the update, good to know and good to hear you're back up and running. I'll let the support crew know they can close the ticket I created. 

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