NAD T778 display problem when using BluOS standby mode

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14 comments

  • Permanently deleted user

    This is same problem as [Nad M10 contrast issue/colour fade]. Hope this one gets picked up by dev team.

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  • Sam R.

    Hello all,

    Please send our support crew a diagnostic log from your players via the BluOS Controller app (Help > Send Support Request; log will be automatically attached) so they may look into this further. 

    Regards,
    Sam R.

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  • D de Boer

    One month ago I have sent a diagnostic as you requested. I waited to see if anyone else had the same problem and would react to my post but nothing was posted here after the 2 posts above this one. Today I have done a full factory reset of the amp and a factory reset of BluOS and the issue with the screen did not change. Still the issue is only present when waking up from BluOS standby after some time on standby.

    Tomorrow I will send it to my dealer for repair.

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  • Sam R.

    Hello D de Boer, 

    I see you haven't opened a ticket with us -- I've escalated your request to double-check everything before you send it in for repair. 

    Regards,
    Sam R.

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  • D de Boer

    I just heared from my dealer that NAD claims it is a software bug and in the next couple of days it will be fixed with a software update. 

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  • Tony W.
    Product Support Manager

    ..and fixed with today's release of BluOS 3.12.2 (or higher)

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  • Permanently deleted user

    Not fixed in 3.12.2 Just send in a report because the same happened again after firmware update. Again had to unplug the unit from power to restore display

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  • D de Boer

    Same here.... the issue was not fixed. Black screen again today after waking from standby.

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  • Permanently deleted user

    Got a personal reply with (the not user friendly) advise to do a factory reset. I hesitate to do this because it forces me to reconfigure the whole unit with my personal settings and also reconfig dirac live completely. All this due to the lack of a possibility of storing personal settings.

    Please give me a less time consuming advise (f.i a workaround to store my settings) or fix the bug ... 

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  • D de Boer

    I did the factory reset 2 weeks ago and that did not help. That was before this last update so maybe that could still be an issue but I doubt it.

    I was very pleased that my dirac live filter was easy to setup again. If you have saved it in the dirac live app you just load it in the app (previous project) and upload it again to the T778 and everything was back to normal again (aside from one or two minor other non-dirac preferences that you have to set again in the settings menu).

    Can someone from BluOs confirm that they are working again on this bug, otherwise I'll send in a support request again.

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  • Permanently deleted user

    I did save the config, and tried to reload it (tried to figure this out on beforehand) but one way or another the stored settings did not load into the app. If I get this working it would indeed save a lot of effort. Still waiting for an advise on an easy way to store and restore settings ... But more, a bug resolution.

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  • Tony W.
    Product Support Manager

    Gentlemen

    Please contact support@nadelectronics.com and they will be happy to assist 

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  • Permanently deleted user

    I did. Via help > support request. Then got the advise to do a factory reset (see my reply 1 hr ago) and asked if there is a way to store restore my settings. Didn't get a reply yet.

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  • Tony W.
    Product Support Manager

    Then kindly reply to that e-mail and say it did not work... since you have not received a reply yet, that means they are looking at it.

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