Node N100 stuck in red light.

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55 comments

  • Official comment

    Hello Morten

    Thank you for contacting Bluesound. I do apologise for the undue delay. Our Engineering and Quality Assurance Team have identified an issue with the original Bluesound NODE (N100) not restarting after a sudden power outage caused by our recent kernel update to increase the life expectancy of the NODE. We have identified the root cause and our testing a fix with plans on releasing an update as quickly as possible.

    If you are experiencing this issue, you may have to factory reset your NODE to restore it to service; https://support1.bluesound.com/hc/en-us/articles/200272036

    We do apologise for this inconvenience but ask you (and others) experiencing this issue to watch this post as updates to this issue become available.

    Tony

    Anthony Williamson
    Product Support Manager
    Bluesound | NAD Electronics | PSB Speakers
    support@Bluesound.com

  • We are in the process of testing a maintenance release to resolve this issue. We would like to run these over the weekend here for additional testing but expect a release in the first half of next week which we hope you will be pleased with.

    Thanks, everyone for your continued patience and for #LivingHiFi.

    1
  • Rwong

    The factory reset didn't provide long term results.

    If the Node is switched off, then the issue reoccurred.

    Today, I tried to manually install the update.

    It seems to have worked, but I will switch of tonight and see if the issue rear its' ugly head again.

    B

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  • Rasho

    Manual update allows it to start for me so at present I have usb stick with update and do manual update when turn on each day.
    Really looking forward to fix!

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  • Gopal Prabhu

    I just got my Node N100 yesterday, set it up and started using it. Took around 5 hours to index my music. I was enjoying it and then turned it off. Wouldn't turn back on due to this issue. Can the support folks please post here when there is a fix ? 

     

    Thank you much 

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  • Rwong

    I tried the manual update, but it still goes to RED after I shut down/restart.

    And, another question:

    Why does a newly connected Node default to zero sound? It took me 5 minutes to figure out why it wasn't playing.

    At least put it to half way, so you can hear something.

    B

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  • Tony W. - Product Support Manager

    Good morning everyone

    Within the next 24 hours your BluOS Player should prompt for an upgrade to install BluOS 3.10.3. We are pleased to announce this should resolve the issue with your Gen1 NODE (N100) not booting after a power cycle.

    Thanks for your patience and understanding.

    1
  • mohsen amirkalali

    Thank you. Please let us know if we need to follow a special procedure with LED in red mode while we select the upgrade now option, or the Node will automatically download the upgrade. By the way, my other device which is a Node 2 was not negatively impacted by 3.10.0 release so I assume the new release is not going to cause any issues just like 3.10.0 did to my N100.

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  • Tony W. - Product Support Manager

    If your original Gen1 Node (N100) is currently in red status, you will have to, one last time, reset it as described above. That setup process of restoring it to the network will include a firmware check and update the player to BluOS 3.10.3.

    1
  • mohsen amirkalali

    I just downloaded the upgrade 3.10.3 but my N100 still has the issue of connecting to my wireless network even after the factory reset, as suggested. I can test it with the wired connection and its fine - blue LED, so something got messed up in WiFi connectivity by 3.10.0 and the issue still persists. My Node 2 was fine before and is fine after both upgrades. 

    Any suggestions on how to address the WiFi connectivity issue in N100?

     

    P.S. I don't think the N100 was actually upgraded to the new release since it could not connect to the WiFi. Would it be possible to upgrade it via wired connection even though I no longer see the upgrade option on the app?  

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  • mohsen amirkalali

    Quick update: I was able to perform the upgrade through the wired connection and the N100 appears to be functional, e.g., blue LED. etc. However, when I try the wireless connection, the N100 still can not connect to the WiFi router. I contacted the help center through the app to see if they can provide some assistance. I need the WiFi connection to work since my router is in a different room and a wired connection is not an option.

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  • Gopal Prabhu

    I am having issues with this update as well. It updated fine over wifi and started to work. I was playing my music and adding other shares when it quits midway through a song and only a reboot brings it back to life. Is there an issue with concurrently playing music and adding (a rather large) share of around 40K songs ? I have had to reboot the Node thrice now. Can someone please help ? 

     

    Thanks  

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  • Rwong

    Automatic update via the Bluesound Windows app bricked my Nodes.

    Manual update seems to work for wired connection. The update process seemed to take a long time.

    I will update the wireless Node later, and get back to you.

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  • mohsen amirkalali

    It would be helpful if you mention the specific Bluesound model with issues. My other unit is a Node 2 and it works just fine with the upgrades. My problem is with my Node N100

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  • mohsen amirkalali

    Anyone with a N100 model having trouble connecting to WiFi after the recent upgrades? I'm guessing the changes in the WiFi firmware in 3.10.0 has caused this issue and it was not specifically addressed in 3.10.3. Sent a help request several days ago and haven't heard anything yet. 

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  • Martin Kossanyi

    I updated my N100 but still red stuck. I had to do it manualy, because online update does not work for me.  Can you please send me link to download some old firmware before 3.10.0 to try if the problem is firmware or my N100 is dead. Thank you

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  • Sam R.

    Martin -- I've escalated your request so our support crew may look into why your Node is still emitting a red light after the 3.10.3 update.

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  • mohsen amirkalali

    Sam R., you're obviously tracking this thread...Any input as why the N100 is not connecting to WiFi after these recent upgrades? It gets stuck in flashing green after the power cycle. Thanks.

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  • Sam R.

    Have you re-configured the WiFi setup from scratch? Via the Ethernet method is the quickest way:

    1) Disconnect the power from your Bluesound Player

    2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router

    3) Connect the power back into the Bluesound Player

    4) Wait until the LED is solid blue on the top of your Bluesound Player

    5) Open the mobile BluOS controller while connected to the WiFi network of your home

    6) Select the 3 lines in the top left corner of the BluOS app and go to Settings

    7) Select Player and then WiFi

    8) Select the WiFi network you wish to connect to and enter the password for it

    9) Wait 5 minutes and then disconnect the power from your Bluesound Player

    10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player

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  • Gopal Prabhu

    Thank you for the update. My N100 is working flawlessly right now. 

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  • mohsen amirkalali

    Hi Sam, thanks for the quick response. The process you described revived the N100. Much appreciated. Interestingly, I had tried this process once before but did not wait for 5 minutes before restarting the Node after reentering the WIFi credentials. 

    Thanks again.  

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  • Sam R.

    Happy to help, Mohsen, and glad to hear that resolve it (the 5 minutes is a good measure because ensures enough time for the Node and router enough time to communicate and assign a DHCP and everything).

    I'll let the support crew know they can solve your help request.

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  • Rwong

    Manually updating the Node100's worked for me.

    The problem seems to have been resolved.

    Thanks 

    B

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  • Maneesh Moti

    The latest update has helped me as well. I reloaded the previous firmware using usb drive, and connected the node with WiFi. Once done, the BluOS prompted me to update the firmware which I did. Thanks to the Bluesound team. 
    -Maneesh 

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  • Jens Henriksen

    Hi Tony W

    Update worked like a charm after I added a bit of patience after the factory reset and allowed the red led to turn green (hotspot mode). Connected with my phone, changed the name of the Node, configured the WiFi settings and allowed it to update.

     

    Thank you for supporting the N100 as buying new gear is something to dream about in the post-corona world... 

    Much appreciated!

    //Jens

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  • Morten Grigel Nielsen

    So My node n100 is still not working after this firmware Update. The support respons time is often several days, sometimes 6-7. So Yesterday i decided that 3 weeks without Music because the node n100 died due to a faulty Update from bluesound, that I had to find a solution myself. This proces has taken far to Long, and the support needs Much more consistency, both in respons time, and support from 1 supporter at the time. I had to use 800 euro on another streamer to get on with it. That is not acceptable bluesound!

    2
  • Jens Henriksen

    Hi Morten. Are you sure you reset the Node to factory setting and hotspot mode?

    I followed this: https://support1.bluesound.com/hc/en-us/articles/200272036

    The first two times I tried I thought it had failed, but I did not wait long enough for the led to turn green!

    When I had almost given up it turned green after a few minutes and I could easily connect the WiFi on my phone to the WiFi from the Node (named "NODE xyz"). After that I opened the BluOS app on my phone and followed the guided instructions. I left it alone for quite a while but it never released the app on the phone, but from another device I could see the Node showed up with the name I'd just given it. In other words: It had completed the update and connected to the configured WiFi.

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  • Martin Kossanyi

    I totally agree with Morten Grigel Nielsen. My N100 is dead, because of bluesound update. I tried to reset the device. I manualy updateted to 3.10.3. The N100 is still in RED light. I asked Bluesound for link to old stable firmware to try make it work, but I did get any help. N100 work perfectly before I agreed with update. Bluesound sould take some responsibility for this situation !!

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  • M. Bruintjes

    I have here the same issues. I have 2 x Node 100 and 1x Pulse P300 1st gen devices. One Node that i use regular in my system is updated without problems to the latest version. But the other Node 100 keeps giving red light. i tried reset to factory default and manual (USB) update of firmware without result. Sometimes it seems to start-up and gives solid blue light, node cannot be found by player and after several minutes red light turns on again. The Pulse has same issues but LED all the time stays red (also tried steps mentioned with Node 100). The Node in my system was updated regular while the other Node and Pulse i didnt use for several months thus also were not updated. Please assist in getting the Node and Pulse back alive..

     

    Thanks.

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  • Tony W. - Product Support Manager

    Hi Mr. Bruintjes

    I see you already have an open Support Request with our Support Crew. Please continue to work with them - they will be in touch. Thanks for your patience.

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