Node N100 stuck in red light.
Answered
Over a week ago I tried to update my bluesound, but it got stuck in red light during the update. I've tried running it like normal (with a cable for internet) and on wifi with no success. Than i've tried to update with a USB stick, still no respons. Last i've tried to reboot it several times, but it just get back into solid red.
I've contacted bluesound twice on email, first time more then 7 days ago and nothing happens? Has anyone tried something like this before, and have som information about what to do. Or is it just that simple, that bluesound doesn't offer support and when the product fails you just throw it out and buy another brand?
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I agree with most here. I have had this problem off and on since november 2019. My Node did work for 3 days in August, then I accepted the update and now i'ts dead again.
The red light is on constantly, when I try a factory reset, it never changes color. Manuel update has never worked and the player can't be found on the network.
Currenly the red light is on, the network lights are at least on, which was not the case a week ago.
I can say that my latest factory reset made it pop up in the app (only in the phone app) it is requesting an update now and it stays like this for ever. +5 days,.
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My node 2 is stuck in uppgrade mode.
Can not perform factory reset or manually uppdate via usb stick.
Anyone got tips?0 -
So i got remote assistance. They didnt manage to solve my problem with Pulse. Conclusion hardware problem, go back to dealer for repair (who pay for this?). Before update my Pulse and nodes N100 didnt have any issues. After update both Pulse and 1 node are bricked. I requested old firmware (before 3.10.0) to try, but this is refused. What will happen if my only working node stops working after another update?.. Also hardware problem?. Anyone else has suggestions?.. thanks.
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I tried the factory reset multiple times now. Nothing. Solid red 24/7, never changes. I'm afraid it's toast. Where can I send it for repair and how much will it cost? I just bought my son a new Node 2i to replace this N100, and he reports that it was faster and easier to setup than the N100 or the Powernode 2 I had also given him. I need this fixed to go with a 2-channel system I'm giving away to a worthy hi-fi enthusiast in need,
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Hi Kenneth
I have escalated your issue so we can find out more details about your location and provide options
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I have this same problem. Is there a fix for this yet ? You have bricked my player.
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Hello Anthony,
I have escalated your case. A member of the support crew will be in touch.
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Bingo. It's working.
I did a factory reset which didn't fix it, so I downloaded the N100.img file for 3.12.2.
I copied it to the root directory of a USB stick, unplugged the power of the Node 1 (my kindom for a switch) and inserted it into the USB socket. I held down the indicator button while plugging the power in and released it 5 seconds after it turned red. It flashed red/green as it rebooted. I connected my laptop to it's WiFi and used the Bluos controller to reconfigure the name of the player and connect it to the home WiFi. I reconnected my laptop to the same home WiFi and selected some tunes.
Hopefully it'll keep going through the next power outage.
Next time you guys should check new firmware releases thoroughly rather than using your customers as lab rats.
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After much back & forth with the Bluesound team, it has been determined that my Node N100 didn't survive that update and is now in need of repair or replacement. They have been kind enough to offer a discount on a Node 2i, which brings it to about the same cost as repair. I cannot afford either, as this unit was to be part of a system I was donating to a needy music lover.
Long a big proponent of Bluesound and all things Lenbook Group has to offer, I can no longer be the fanboi I once was. My other components will stay until sold or failed, but I now fear updates to older gear is a potential death knell. Now all I can do is pay the $5 to have it recycled in an environmentally safe way and walk away...slowly.
Best of luck to all you other users of the Gen 1 gear.
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What a shame Kenneth. Audio gear is normally very long lasting. I still use a 1979 Sansui Amp.
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I feel same Kenneth. I have a Pulse and Node N100 bricked after update from Bluesound. After remote assistance they adviced to go back to dealer But will cost me much😕. I also requested old firmware to try but its refused. Now my last working Node also request an update😩 but i dont dare to take the risk anymore... its a shame users are left in the cold like this..
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The current update 3.12.2 seems to work fine. I'll keep the IMG file on my USB stick in case I ever need to revert to it from a future update. Perhaps others should do the same.
I feel that some traditional audio makers have begun to see their "smart" audio products primarily as IT products, discontinuing support for older products, releasing firmware updates without rigid testing or otherwise forcing redundancy onto older products. This is a similar model to the laptop, tablet or smart-phone world, where products have a 4 to 5 year maximum useful life. This approach grates somewhat in the traditional audiophile world, where high end domestic audio equipment often enjoys a useful life measured in decades. High end speakers and amplifiers, turntables and CD players generally have a lifespan that reflects their replacement cost.
I'm not implying that audio companies should feel compelled to provide constant improvements to older products. There is a point where it's unreasonable for customers to expect further updates. A case in point is the recent release of the KEF's Wireless LS50s Series II, with a huge host of improvements over the older model. They also addressed many of the shortcomings (frustrations) of the original LS50 Wireless speakers which left many owners of the originals feeling short-changed, expecting they should have got many of the new features, perhaps through a firmware release. Audiophile equipment should not follow the IT product lifecycle. KEF were right to draw a line and leave the originals behind. The older ones are still a fantastic product and worth every penny of their original cost. The new ones are just even better value.
We don't expect other audio product manufacturers to constantly update their products (aside from fault fixes). Rega or Project aren't expected to update their customers' older turntables every time a new model comes out. But at the same time, they wouldn't be expected to break their customers' older turntables just because they weren't the latest. Putting together a great system takes a level of expertise, it's time-consuming and expensive. The audiophile's expectation is simply that their audio equipment perform at a level and with a longevity commensurate with its cost.
The original Bluesound products weren't cheap when they came out. Their buyers took a punt on new technology that helped establish Bluesound as a brand. Bluesound have a duty to maintain a stable working release of firmware for their older products, even if that means no longer updating them. I'm quite happy with my Bluesound Node 1, exactly the way it is.
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Hello Anthony,
We still to this day support all Gen 1 players with our firmware, and we currently have no sunset plans for development with them. Any discussions we have had regarding this situation have revolved around how potential hardware limitations with future models be alleviated so the older models can easily co-exist.
Regards,
Sam R.1 -
Perhaps I should start a new thread since I'm having a different issue but I figured there may be others who have the same problem. After the most recent upgrade 3.12.2, my N100 is now stuck in the Hotspot mode. I spent hours trying to address the Red LED issue after the 3.10.0 upgrade being now stuck with a brick. No matter what I do, e.g., resetting the device, etc., it comes back with a solid green LED and the BlueOS app can not find the device even when I see the device on the WiFi list and go through the set up process. The Ethernet cable connection yields a blue LED but WiFi is not working. By the way, my Node 2 works just fine after the upgrade.
Has anyone else had this issue after the recent upgrade?
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One of my Nodes refuses to upgrade, even with a direct USB stick.
It just gets stuck in a loop, either when using the App or the USB.
Hopefully, they will figure this one out, as well.
B
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I'm beginning to wonder just how high of a rate of death there may actually be to this particular upgrade-gone-bad. Mine is definitely toast. Well, I guess it's one way to sort out the die-hard Bluesound fans and those who just walk away.
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I just realized that my Node 2 is also stuck in the Hotspot mode.No matter what I do it's not connecting to the WiFi. No music in the house whatsoever...This is not acceptable.
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Just a quick update. Well, after much fiddling I'm embarrassed to say that my issue was (possibly) a pilot error. Somehow my WiFi settings on the two devices got messed up, strangely without any obvious intervention on my part and both devices had gotten stuck in the Hotspot mode. Changing the WiFi settings fixed both.
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Hi RWong and Kenneth
I have escalated both your request to our Support Crew for a closer 1:1 look.
Mohsen - glad to hear you figured it out.
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I have a Node and a Powernode - both died at the last firmware update the same day. I have a second Powernode it have already been in for a repair once after a failed firmware update. It died again second time a couple of month ago - I have not been able to fix it.
Three dead Bluesound players - no music :(0 -
Hello Michael,
A member of the support crew will be in touch.
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It seems I have the same issue with my Gen1 Powernode - the unit has dissapered from my network at some point and it has no WiFi connectivity. I've submitted a support request #199911, it has been closed as solved but actually it's not. My unit stil doesn't work, it's frustrating.
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I seem to have the same problem as many others here. My powernode 2 is stuck, displaying the red light. It's not showing on the network (neither using an ethernet cable, nor using wifi). Tried to factory reset over Ethernet and using usb. Nothing. No response. I've filed a support ticket 15 days ago. No response from you.
This is, as others has expressed, frustrating!
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Hi Igor - your issue move to CLOSED because you did not follow up with us - we tried to assist as best we could but looks like you were unable to help us diagnose the problem effectively - we really encourage you to write back and allow us to perform a remote session to assist.
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Dear Tony,
> and allow us to perform a remote session to assist
It's not always possible or convenient to accept remote assist. I've explained in the ticket why it's not desirable. At the same time I was ready to perform all the necessary tasks by myself. I've suggested to forward the Player ports through the router NAT, so you could have a direct access to it. I've got no answer to my suggestion.Anyway, I've solved the issue by myself. Those are what I've done:
- connect the Player by wire, check - it works;
- update the Player firmware to the latest version - done;
- create a new 2.4 GHz only SSID - done;
- connect the Player to the new 2.4 GHz only SSID - done.
The Player works now. There's still an issue, if I'm changing the router wireless settings, e.g. disable/enable SSID broadcast, the Player loses its WiFi connection and can't connect anymore until rebooted.0
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