Sub Output Weak after update
Answered
I just updated BluOS app to latest version. I am using Node 2 via analog to Denon receiver. Before the update, bass output was strong. Now it sounds as if the sub is barely on. The sub is connected by RCA cable to the receiver. To make sure the issue was not the sub itself, I tested it with the HEOS app and the bass is still strong. But obviously no MQA through Heos. Any suggestions on a fix or will there be another update to fix this? I’m sure I’m not the only one having this problem. This update just came out today I believe
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None taken... Our good friends down the hall make some very good ones. We may not hit your self imposed deadline but that would be due to Development Time and/or Quality Assurance testing requirements and not because a solution is not coming in a very near future release.
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Tony W. - I don't want you to think this is a self imposed deadline that I came up with out of thin air. This is the deadline for return of the Powernode 2i to my seller. After that I am stuck with the product and at the mercy of BlueSound for updates. It is just scary because I just got the Powernode 2i and have already hit a major wall. You have to put yourself in the customers shoes. Please consider a beta program for users that want to try new software but leave your core users on stable working software.
Also, I own a few Dolby certified sound systems and I do not ever remember bass from my subwoofer being a problem or the signal being so weak it will not auto power a subwoofer. There is a solution work with the industry to understand it and give us constant updates as a sign that we are being prioritized. Believe me I want the Powernode 2i to work for me, otherwise I would have moved on already.
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Tony,
While your development team considers the needs of Powernode users using it as a hi res stereo amp, please keep in mind that the Powernode will never be able to output 5 channels of direct hi res sound. Those of us humble audiophiles have AVR receivers with dedicated channels (5.1 +) for that purpose. Even the Node can only pass 2 channels to the AVR. No self-respecting critical listener that I know ever bothers with manipulation of the sound that DSP generated surround from a 2 channel source create. I have Dolby mastered 5.1 channel hi res files that my AVR can properly decode for that purpose; but the 2 channel Powernode or Node will never be able to fulfill that role without incorporating "surround" profiles that generally sound awful.
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Antknee Williamson Thank you for taking care. Can we reinstall in the meantime the previous version of the software of the player. Where do we find it?
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How is this problem coming along?
I have a new B&W 2.1 hi-end system consisting of a pair of 805D3 stand mounts and a new B&W DB4S sub.
In the B&W app the gain is set to it's maximum setting +10dB. And there is almost no movement whatsoever from the sub driver. Even tried with a custom Eq curve in the B&W app with all the sliders set to max and also the gain to max +10dB.
Almost no bass anyway....
Tried yesterday with a Audioquest y- splitter to both the R-L inputs, very little change, perhaps some more bass but still almost not noticeable.
This needs to be changed right now. The 1900$ DB4S can be used as a chair now!!!
Remember that all subs do not have knobs on the back!
Br:Kris from Sweden
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It should be clear by now that the 3.10.0 firmware update essentially crippled an otherwise great piece of audio gear. It changed the characteristics of the Powernode to the extent that many buyers would have stayed away, had that been the state at purchase.
This situation is very unfortunate and must be addressed ASAP.
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Thank you all for your continued patience - we have heard your feedback and are reviewing audio output levels now. Our Engineering Team expects to provide a resolution for testing in the coming day. We are on track for a release as quickly as possible. I will continue to keep you posted.
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Thanks Tony W for the update. Great to hear the Engineering Team is working on a resolution. Please keep us posted.
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Thank's Tony!
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Hi Tony W,
Just wanted to check in - can you provide an update on progress / estimated firmware date? Thanks,
-Leighton1 -
I 2 have problems with weak subwoofer output since the last update!
I really don't understand why Bluesound would put this in an update without mentioning it, let alone without community input.
The Node/Powernode was designed for Hi-Res STEREO and that is the only main reason people bought/buy it and use it for.
So Bluesound, I was so happy with my Powernode 2 that i decided to buy a second one for bi-amping my speakers and i have 2 subs, each running on one Powernode. Right now with -15db on the subs it sounds like shit, even if i put the gains up on my 2 subs, the input from the subwoofer outputs are way 2 low!Please have this fixed ASAP, or give us a possibility to downgrade the firmware to a previous version.
Perhaps even bring out 2 firmware versions, 1 for dedicated stereo and 1 if someone likes his powernode in a surround setup or at the subwoofer setup, add a slider for volume adjustment so people can actually choose there own volume level, just like any other AV Amplifier.And while on it anyway, let us choose a crossover (50,60,70,80hz) for subwoofer output.
Anyway, hope this will be fixed soon, else i will dump both Powernodes and think many people, with attached subs that is, wil consider the same thing.
But congratulations with downgrading your 5 star equipment (what-hifi) STEREO equipment with just 1 firmware update for a Dolby Surround Certificat?
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Hi Leighton
I honestly was just about to update everyone on this...
We are in the process of testing a maintenance release with this issue (along with two other unrelated glitches we saw with 2 NODE models). We would like to run these over the weekend here for additional testing but expect a release in the first half of next week which we hope you will be pleased with.
Thanks, everyone for your continued patience and for #LivingHiFi.3 -
Hi Tony,
Excellent news. Thanks for the quick response and update. Hoping everything goes smooth with the testing. Really appreciate the team addressing this and working toward a timely fix. Thx again.
—Leighton2 -
I hope that when the fix is made for the Powenode sub output level Bluesound adds a warning for all the poor people that adjusted their sub levels to compensate for a ridiculous software"fix" to meet Dolby standards that essentially rendered the subwoofer output on my Powernode 2i useless. My M&K V-1250 THX sub is dialed up to full tilt and barely producing the bass it was when it was set at a mere +1dB
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Good morning everyone
Within the next 24 hours your BluOS Player should prompt for an upgrade to install BluOS 3.10.3. We are pleased to announce we have restored the SUBWOOFER output on the POWERNODE to the original output setting.
Thanks for your patience and understanding.
...and as Dan Kinney suggested above, please turn down your gain on your SUB before installing.3 -
Thank you Tony!
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That is some great news and i think we all are glad that this is put to the original output.
Edit:
I just received the update and indeed subwoofer level is back to normal.
Thanks for the quick fix!
Please leave the output levels alone in future updates 😜
Kind Regards,
Robert0 -
Excellent. Thanks for the update Tony!
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Thanks for the fix. Ironically it came the day after I put 2 and 2 together to finally snoop out if anyone else had this problem after the last update and aired my grievances in the forum. Anyways, thank you for fixing the issue.
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I just downloaded the update to fix the weak sub output issue at 10:15 AM EST (US time) and it seems to have resolved the issue. Sub levels are back where they were pre-update last month. Thanks again for the fix.
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Against my better judgement, I also updated soon after seeing Tony' post. After a few anxious minutes, the blue light showed up and the subwoofer's blue indicator light also turned on. Thanks!
Hope that BlueSound will put in more rigorous procedures to guard against this kind of mishaps that can easily destroy BlueSound's the hard-earned and well-deserved audiophile credential. This kind of error can be catastrophic to NAD's high-end business if happened to something like M10 or M33.
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Beware of a strange situation!
After updating to 3.10.3, neither the optical input nor Bluetooth input can auto-sense. Even after manual selection, neither would make any sound.
However, things returned to normal after a reboot.
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OMG what a difference an update makes !! Thank you for listening to all of us ! Bass is back and neighbors have started to "complain" again 🥰
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I got my first Powernode 2i just in time for the 3.10 update. First thought my 15 year old Linn subwoofer had given up... Decided to open it, then considered sending it for repair, even googled for a new one (thought it might be time for that anyway). Finally I decided to check the Bluesound support and community. And thanks to the community and the latest firmware all is back to normal. Great sound again! thanks :)
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Big thanks to Tony W and the Engineering crew for responding to the concern, addressing it, and fixing it in a timely manner.
I've finally been able to listen to several hours of music after the update and I actually had to turn down my sub woofer volume lower than prior to the update, which is even more satisfying. Even though I was one of the fortunate ones to be able to rectify the initial drop in sub output by significantly increasing the volume of my sub (JL Dominion D110) to have the same bass punch, but it always lacked in clarity. So, I can honestly say something in the update didn't only increase output but also clarity as my sub is now back to it's usual deep, clean, fast bass I had prior to the update. Tony - please tell the crew not to mess with the bass settings in future updates! Thanks again for your help with this - have an amazing hifi weekend everyone!
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I experienced this problem and ended up sending my B&W DB2D Sub back to B&W for a "repair" as I thought the issue was the sub as I tested it on 3 separate Powernodes 2i's - I only saw this thread after it had been sent back and B&W explained that the unit was working fine / it was too late.
Anyway, I have just had my sub back but I have to say that although the problem has been rectified the output from the LFE channel is still not at the level that it was prior to this issue manifesting itself.
Does anyone else have a slightly diminished output now?
@Bluesound - Please can you confirm that you have you restored this to 100% what it was before?
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I confirm: back to 100%
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I can also confirm it is back to 100 % power. In fact, I think it may have actually increased slightly because I have my woofer volume slightly lower than pre (problematic) update. Again, kudos to Bluesound for fixing this quickly.
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Btw. this seems the same for the soundbar 2i, even it is used es 2.1 setup. Not shure it's only with the sub+ when paired or also for LFE output.
Maybe some users with soundbar are wondering about that...
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