Radio Paradise dropouts

Answered

Wolfgang Ettlmayr

• May 07, 2020 18:40

Lately Radio Paradise does not work anymore for me. It drops out about every 5s for a few seconds. It does not seem to be related to wifi, because it also happens when connected via LAN cable, although less frequently.

The strange thing is that the same stream plays without any problem from TuneIn. So it is not even bandwidth related. Is buffering not working properly anymore?

Does anyone else have the same issue?

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 08, 2020 17:43

  Hi Wolfgang

  We have had heard of some reports of Radio Paradise having intermittent service issues in Europe and have mentioned it to them - we have not heard back yet. I would recommend you reach out to radioparadise.com as well.

   
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  Reinhold Herrmann

  • May 08, 2020 12:24

  Same problem since 3 days!

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  Christian Melzow

  • May 09, 2020 23:56

  Same problem here with my brand new Node 2i ☹️. Is there any new information available or even a solution?

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  Max Dekker

  • May 10, 2020 12:51

  same here for a week now. On top of other problems.

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  Tony W.

  Product Support Manager

  • May 11, 2020 16:00

  Hi All

  Thanks to the 3 of you for reporting the issue to Radio Paradise... hopefully, they will be able to resolve their service interruption quickly.

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  Wolfgang Ettlmayr

  • May 13, 2020 12:34
  • Edited

  There was a firmware update available today for the PulseFlex2i (again labelled v3.8.8), but there is no change in behaviour.

  Still using TuneIn...

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  Max Dekker

  • May 13, 2020 12:09

  Here the same, still use the the web URL for RP Mellow Mix.

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  Permanently deleted user

  • January 29, 2021 02:48

  Sorry to hijack an old thread

  I am having the exact same issues for the last couple of days.

  What was done to resolve last time ?.

   

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  Sam R.

  • January 29, 2021 15:57

  I believe this particular case was resolved from Radio Paradise sever end. In your case however, the next time you have these dropouts occur please send our support crew a diagnostics log via Help > Send Support Request (log will be automatically attached) so they may look into this more closely. 

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  Permanently deleted user

  • January 30, 2021 02:51

  Thanks for the quick response Sam.

  I did submit a support request from the BlueSound app with the log etc.

  Hoping to hear from them.

  Cheers

  Hari

   

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