Bluesound Node 2 - Analog input sound glitch and then delay

Answered

Kenneth Andersen

• March 29, 2020 18:47

Hi,

My bluesound Node 2 sometimes make a small glitch/notch when using Analog Input from my TV.
After this happens the sound is delayed by something like 500ms.
If I then pause and start the analog input again everything is working fine and there are no delay again.
This happens randomly. Sometimes multiple times each hour, sometimes not in a whole day.

Anyone who have had this issue also?

Regards
Kenneth

0

• Official comment

  

  Wesley P.

  • March 30, 2020 18:48

  Hello Kenneth,
  
  I'm sorry to hear you're experiencing issues with your Analog Input. The next time this issue occurs, please send us a diagnostic log from your Node 2 by going to Help > Send Support Request. The log will be included automatically with your request and a member of our support crew will review it and work with you to resolve this issue as soon as possible.

  Regards,
  Wesley P.
• 

  Viktor Salling

  • January 20, 2021 17:26

  Hello,
  
  Sorry for reviving an old thread, but did you ever find a solution to this? I'm experiencing the (seemingly) same issue.

  0
• 

  Tony W.

  Product Support Manager

  • January 20, 2021 18:23

  Hi Viktor

  Too many unknown variables for a general why. Please select Help, Send Support Request so we may see the log file for a closer look.

  0
• 

  Viktor Salling

  • January 20, 2021 18:28

  Hi Tony
  
  I know, I've sent a support request as well. I was just curious as Kenneth's description of the problem seems to match mine exactly, and perhaps, if the problem is the same, the solution could be as well

  1

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