MDC BluOS 2i Update - NAD Auto

Comments

8 comments

  • Official comment
    Avatar
    Wesley P.

    Hello Jacques,

    I have just tested what you have described here with a C368 in our office and have been unable to replicate this issue you are experiencing with Spotify and Auto Standby. To help us look into this further for you, could you please send us a diagnostic log from your C368 the next time this issue occurs?

    You can send this log by going to Help > Send Support Request in the BluOS app and submitting a request. The diagnostic log will be automatically included.

    Once we receive the log here, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

    Regards,
    Wesley P.

    Comment actions Permalink
  • Avatar
    Simon

    I've the exact same issue with my NAD C388 with integrated BlueOS 2i MDC module.
    Auto standby is only initiated when using Spotify Connect. I have sent a support request including .log - files to your support team. I hope this will be fixed soon, otherwise I need to change brand.

    //Simon.

    2
    Comment actions Permalink
  • Avatar
    Alex Tétreault

    Has this issue been resolved? 

    I'm also experiencing the same thing.

    NAD C388, BlueOS 2i MDC.

    0
    Comment actions Permalink
  • Hi Alex;

    You can send this log by going to Help > Send Support Request in the BluOS app and submitting a request. The diagnostic log will be automatically included.

    0
    Comment actions Permalink
  • Avatar
    JacquesDuPrey

    Hi Alex.

    I was responded to directly.  Here is what was recommended, which sort of worked. It does still happen occasionally.  Hopefully this will be resolved at the next firmware update.

    Good luck.

    Eric W. - Support Crew Member (BluOS)

    Apr 15, 11:22 AM EDT

    Hello Jacques,

    Thank you for contacting the BluOS Support Crew. I hope you are doing well.

    I sincerely apologize for the delayed response.

    In this case, I would advise performing a power cycle on your C368 by turning off the power switch behind the unit for 30 seconds before powering it back on.

    From here, as a test, may you please try turning off Bluetooth on the BluOS MDC by going to Settings -> Player -> Customize Sources -> Bluetooth -> Disabled on the BluOS Controller App. Please ensure that your C368 is selected first under the "My Players" (house-shaped icon) before going into the settings menu to disable Bluetooth. 

    Also, may you please ensure that you are connected to your C368 via Spotify connect on one device only during this test.

    From here, try testing your C368 while listening to Spotify over the next couple of days to see if the problem persists. 

    Hopefully this helps, and please keep me posted. I will be more than happy to help!

    Take good care,
    Eric W.
    BluOS Support Crew Analyst.

     

     

     
    0
    Comment actions Permalink
  • Avatar
    Alex Tétreault

    Thanks for the info Jacques! 

    I'll give that a go before going in for personal support.

    0
    Comment actions Permalink
  • Avatar
    Jérôme PILGRAIN

    Hello,

    Is there any solution to this? I have the same problem with my NAD C388.

    This is really annoying and makes the whole system unusable.

    Best regards,

    Jerome

    0
    Comment actions Permalink
  • Avatar
    Tony W. - Product Support Manager

    Hi Jerome

    If the above instructions don't help, as suggested, please select Help, Send Support Request in the BluOS App or reach out to our good friends at support@nadelectronics.com

    0
    Comment actions Permalink

Please sign in to leave a comment.