Dropout after 3.8.3

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5 comments

  • Official comment
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    Wesley P.

    Hello Per,

    I'm sorry to hear you have been experiencing issues since the latest firmware update. To have a member of our support crew look into this further for you, please send us a diagnostic log from your player the next time you experience this issue. You can send the diagnostic log by going to Help > Send Support Request in the BluOS app and the log will be automatically included with your request.

    Regards,
    Wesley P.

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  • Avatar
    Mohsen Aghamirsalim

    I have the same issue. I upgraded the App to 3.8.1 and the BluOS to 3.8.3 and have constant dropouts. I have a wired connection and I had no issues prior to the upgrade.

     

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    Marc Weinberger

    I'm also experiencing this issue, but with the NAD M10 amp with BlueOS 3.8.3 installed.

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    Per Christian Strøm

    I actually have found some of a solution: For some reason my amp now shows up in the bluetooth connection list with two different names. When I connect to ther «new» one before starting up Bluesound app, the dropouts didn’t occur anymore. Somewhat strange is it that when opening Spotify app via Bluesound it asks me to choose between listening on the phone and the other alternative is the _old_ blietooth identity/name. So there see s to be two amps in a way. But this fixed the dropout problem, and I’v started up several times so it seems lik a stable solition. Lacks only now the former function that when in power iff//standby Incould start the amp via the Bluesound app, now I must use remote control or power on-button first. (Iphone X, BluOS app)

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    Matcheel Cheung

    Same here. My set up is simple. Node 2i., linked to the internet through APPLE Airport , line out to a pre-amp. No single drop our experience before upgraded to 3..8.3

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