Bluetooth connectivity issues both directions

Answered

Ed Auee

• January 31, 2020 08:55

I recently bought a new node 2i. When I am trying to pair the streamer to my Samsung S9 (or any of the other phones her in the houdehold) it doesn't show the streamer, only some hex numbers it cannot connect to. When I try to stream to a headphone the node does not find any available headphone, where the headphone works fine with all other BT applications. Do I have an unlucky example of the node with a failing BT or could anything else be the cause of these issues? How do I find out?

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• Official comment

  

  Wesley P.

  • January 31, 2020 17:32

  Hello Ed,
  
  When pairing Bluetooth devices it may take between 2 to 5 minutes for devices to appear due to the Bluetooth protocol standard. What I would suggest is to give your Bluetooth devices 2 to 5 minutes to appear and if you are still unable to connect, send us a diagnostic log from your Node 2i by going to Help > Send Support Request in the BluOS app so we can investigate this further for you.

  Regards,
  Wesley P.
• 

  fafa44

  • March 27, 2020 22:38

  Hello Ed,

  Have you got any solution?

  I have the same issues.

  Thanks in advance.

  Regards

  Fabrice

   

   

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  Roger Williams

  • May 12, 2020 01:31

  How do you send a diagnostic log?

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  Tony W.

  Product Support Manager

  • May 12, 2020 20:31

  send us a diagnostic log from your Node 2i by going to Help > Send Support Request in the BluOS app so we can investigate this further for you.

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  François Dorion

  • November 13, 2020 00:10

  A solution would be nice since we seem to be quite a few with this issue. Thanks in advance.

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